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Front Office Manager

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Four Seasons

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Location:
Mauritius , Beau Champ

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

To manage the front desk, concierge and guest service staff, ensuring a positive and safe work environment. Oversee the arrival and departure process for all guests. Ensure all guests receive the highest level of service and handle all inquiries in an efficient, courteous, and professional manner to achieve maximum satisfaction while complying with all Four Seasons' policies.

Job Responsibility:

  • Manage the front desk, concierge and guest service staff, ensuring a positive and safe work environment
  • Oversee the arrival and departure process for all guests
  • Ensure all guests receive the highest level of service and handle all inquiries in an efficient, courteous, and professional manner to achieve maximum satisfaction while complying with all Four Seasons' policies
  • Builds a motivated and skilled team, leads by example and instils a culture of continuous learning and improvement among employees
  • Actively plans and manages the career development of every employee through effective coaching, training and by instilling company values
  • Organizes and manages the department in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals
  • Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers
  • Demonstrates standards awareness, by setting examples for standards execution, standards testing and implementing action plans
  • Prepares annual plans and forecasts, consistently monitors and manages budgetary goals
  • Maintains an organized administration of departmental and personnel records, including rostering and leave planning
  • Ensures employees adhere to the code of conduct and grooming & hygiene standards
  • Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct
  • Conducts daily briefing and monthly departmental meeting
  • Provides regular and fair performance feedback to employees
  • Is seen as a hands-on leader, assists employees in crunch times
  • Maintains a clean and orderly work area and ensures tools & equipment are well maintained and in sufficient supply
  • Promotes and ensures a safe working environment
  • Performs any other cognate duties as and when required
  • Handle all guest interaction with the highest level of hospitality and professionalism
  • Handle check ins and check outs for arriving and departing guests
  • Handle a multi-phone line system, answering calls in a professional manner
  • Manage reception and GSA staff
  • including standards testing, training, and scheduling
  • Monitor and control labor and expenses
  • Ensure the highest level of service to all guests and resolve all glitches
  • Ensure maintenance work orders are complete
  • Provide rates and quotes based on room type for current and future dates
  • Inspect and ensure proper maintenance of Lobby is clean and in good repair
  • Provide directions and locations of local attractions and restaurants to guests
  • Ensure standards test are completed daily and trainings are completed according to deadlines
  • Attend all required meetings
  • Works closely with revenue department to monitor room inventory and upsell
  • Ensures that departmental KPIs are met (Profile completeness, Upsell, arrival experience, GES)
  • Ability to participate in the preparation of a comprehensive annual Rooms Budget
  • Manage the Upsell or any other incentive programs efficiently and effectively

Requirements:

  • College degree preferably specializing in hotel/restaurant management or equivalent experience is required
  • Two years employment in a related position with Four Seasons or another organization
  • Proven leadership and supervisory experience
  • Working knowledge of the Front Desk and Concierge aspect of Four Seasons services, policies and operations
  • Be computer literate and fully conversant with Rooms Division's computer systems
  • Requires reading, writing and oral proficiency in the English language
  • International Experience in the Luxury Hospitality Industry
  • Multilingual (preferably in Mandarin or Russian)

Nice to have:

  • International Experience in the Luxury Hospitality Industry
  • Multilingual (preferably in Mandarin or Russian)

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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