Front Office Manager Job at Pyramid Global Hospitality (Wisconsin Dells)

Front Office Manager

Pyramid Global Hospitality

Location:
United States , Wisconsin Dells

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

50000.00 - 60000.00 USD / Year

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Job Description:

The Front Office Manager oversees all operations of the Front Office department, ensuring seamless guest arrivals and departures, efficient room assignments, and exceptional guest service. This position provides leadership, training, and support to the Front Desk, Bell, and Concierge teams to maintain Dellshire Resort’s commitment to warm hospitality, operational excellence, and polished guest experience. The Front Office Manager serves as a key ambassador for the resort’s brand, driving guest satisfaction and operational efficiency while maintaining a positive and empowered team culture.

Job Responsibility:

Lead all aspects of the Front Office operations, including Front Desk, Concierge, and Bell Services
Recruit, train, coach, and evaluate Front Office team members to ensure exceptional guest service standards
Monitor daily arrivals and departures to ensure accuracy in reservations, room assignments, and special requests
Manage and resolve guest concerns or complaints promptly and professionally, following up to ensure satisfaction
Review daily reports including occupancy, arrivals/departures, rate variances, and room inventory to ensure operational accuracy
Collaborate with Housekeeping, Engineering, and other departments to ensure readiness and cleanliness of guest accommodation
Maintain departmental scheduling, labor controls, and budget compliance in alignment with resort standards
Implement and monitor Front Office policies, procedures, and training programs
Support technology operations including property management systems and guest communication tools
Serve as Manager on Duty as needed, ensuring smooth resort operations during all shifts
Foster a culture of teamwork, engagement, and accountability consistent with Dellshire’s values of excellence, integrity, and care

Requirements:

Bachelor’s degree in hospitality management or related field preferred
Minimum of 3–5 years of Front Office or Rooms Division leadership experience in a full-service or resort environment
Proven ability to manage and motivate large, diverse teams
Exceptional communication, organization, and problem-solving skills
Strong knowledge of property management systems (Opera, LMS, or similar)
Demonstrated financial acumen with experience in scheduling, forecasting, and budget management
Professional appearance and demeanor with a passion for guest service excellence
Flexibility to work varying shifts including weekends, holidays, and evenings as required by resort operations

What we offer:

Comprehensive health, dental, and vision coverage
Paid time off and holidays
401(k) with employer match
Associate recognition programs
Exclusive discounts and family perks
Free employee meal daily

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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