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Fairmont Le Manoir Richelieu Logo Fairmont Le Manoir Richelieu · Hospitality and Tourism

Front Office Manager

United States, Wailea-Makena 80000.00 - 85000.00 USD / Year · Job Posted May 14, 2026
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Job Description

Discover the essence of Maui at Fairmont Kea Lani, Hawai'i's only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea's Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences. From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

Job Responsibility

  • Coordinate management of the Front Desk to ensure a smooth operation and the highest level of guest satisfaction through colleague adherence to Fairmont Service Promise and Leading Quality Assurance standards at all times
  • Champion the iAuditor program to maintain standards
  • Align colleagues to achieve and deliver on the strategic goals of the department
  • Ensure effective utilization and productivity of all staff through staff planning, hiring and scheduling
  • Develop strong teams through active involvement in the operations and through the development and support of a continually evolving team, including conducting and coordinating timely performance reviews
  • Develop, implement and maintain new incentives to motivate employees and maximize hotel revenue through upgrades
  • Seek feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of employee empowerment
  • Liaise with all hotel departments to ensure the smooth management of resort operations, maintaining a close relationship with Engineering, Rooms, Sales and Food & Beverage Divisions
  • Actively contribute to the Guest Experience committees
  • Consistently work towards improving VOG (TrustYou), Guest Service Index and LQA scores by responding to all surveys in a timely manner
  • Support the Director of Front Office by extracting, analyzing and identifying trends
  • Maximize room revenue through participating in yield management group meetings and implementing and supporting Revenue Management strategies and practices
  • Review incoming group information and attend all pre-convention meetings to understand the planners' needs, ensure group expectations exceeded and serve as a liaison with Conference Services & Catering
  • Review arrival reports to ensure all special requirements are met at a minimum
  • Effectively maximize inventory levels during high occupancy/sold out nights with the Rooms Controller
  • Ensure all suites/villas are checked out in a timely manner to ensure a seamless accommodation turnover
  • Control and provide feedback on labor and operational expenses
  • Effectively communicate and support resort events

Requirements

  • High School diploma or equivalent or vocational training
  • College or University degree in Hotel Management preferred
  • Minimum two (2) years experience in a Luxury Hotel or Resort Management position
  • Extensive knowledge of Front Office operations and brand standards
  • Experience in a fast-paced environment involving multi-tasking, attention to detail, and customer service
  • Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally
  • Must possess basic computational ability
  • Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions
  • Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs (Opera)
  • Superior leadership and coaching skills with a proven track record of developing and motivating career minded professionals
  • Strong guest service orientation and training skills background required

Nice to have

  • All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA)
  • This Position does not offer sponsorship of Work Visas

What we offer

  • Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like
  • Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
  • 401(k)
  • One complimentary duty meal for all employees that work more than 6 hours per shift
  • Food & Beverage discount at Fairmont Kea Lani
  • Wellness Offerings
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities
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