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Kew Green Hotels Logo Kew Green Hotels · Hospitality and Tourism

Front Office Manager

United Kingdom, Solihull Employment contract 32000.00 GBP / Year · Job Posted July 04, 2026
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Job Description

Reporting to the General Manager, you'll lead the Front Office operation, creating memorable guest experiences while driving commercial performance, developing your team and ensuring every arrival, stay and departure runs seamlessly. This is an exciting opportunity for a customer-focused leader who thrives in a fast-paced environment, enjoys coaching others to succeed, and understands that exceptional hospitality is built on both great people and great attention to detail.

Job Responsibility

  • Leading, motivating and developing the Front Office team to deliver consistently exceptional guest experiences
  • Driving guest satisfaction, responding confidently to feedback and resolving issues with professionalism and empathy
  • Managing daily Front Office operations, ensuring efficient check-in, check-out and reservation processes
  • Maximising room revenue through effective upselling, occupancy management and close collaboration with the Commercial and Revenue teams
  • Monitoring departmental performance, controlling costs and managing payroll in line with budget
  • Ensuring compliance with brand standards, company procedures, health and safety requirements and security processes
  • Building strong relationships across all hotel departments to deliver a seamless guest journey from arrival to departure
  • Supporting recruitment, onboarding, coaching and succession planning to develop a high-performing Front Office team

Requirements

  • Experience leading a Front Office, Reception or Guest Services team within a hotel environment
  • A genuine passion for delivering exceptional customer service and creating memorable guest experiences
  • Strong leadership skills with the ability to motivate, coach and develop a high-performing team
  • Commercial awareness with experience driving upselling opportunities, occupancy and departmental performance
  • Excellent communication and problem-solving skills, with confidence managing guest queries and resolving complaints
  • Strong organisational skills and the ability to prioritise effectively in a busy operational environment
  • Confidence using hotel systems and technology, with a willingness to embrace new ways of working
  • Flexibility to support the operational needs of the hotel, including weekends and peak trading periods

What we offer

  • Career development through fully funded apprenticeships and our internal development programme
  • Access to employee rates, offering huge discounts on hotel stays around the globe
  • Attractive discounts across a variety of major retailers, restaurants and days out
  • Free use of our gyms, pools, and leisure facilities
  • 24/7 access to wellbeing, financial, and legal support through out Employee Assistance Programme
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