Front Office Manager Job at Aramark (Arlington)

Front Office Manager

Aramark

Location:
United States , Arlington

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

65000.00 - 70000.00 USD / Year

Save Job

Apply Position

Job Description:

The Front Office Manager oversees the day-to-day lodging operations of the Front Desk and Reservations teams. This role ensures a smooth, guest-focused arrival and departure experience while maintaining high standards of safety and customer satisfaction. The Front Office Manager coordinates accommodation assignments, guest communication, and work orders, and collaborates closely with Housekeeping, Engineering, and Meeting Planners to support a seamless guest experience. The position plays an essential role in the Student Resident Center's guest satisfaction and overall operating performance. In addition to daily operations, the Front Office Manager supports hiring, training, and coaching for frontline associates, helping to build a team that is hospitable, reliable, and well-organized. The role ensures compliance with operational policies, safety procedures, and quality standards while helping to improve processes related to turnaround times, inventory control, and preventative maintenance. Success in this position is demonstrated through positive guest feedback, strong collaboration across departments, and effective staff deployment. Week, weekends & overnight availability are required.

Job Responsibility:

Meet and exceed the expectations of our customers and clients
Supervise and monitor team members to ensure a high level of guest service is delivered at all times. Empower staff to answer questions and make appropriate decisions
Develop and be accountable for a safety culture that creates a work environment where no one gets hurt
Maintain the highest level of Customer Service and Professionalism by understanding all aspects of customer service and hospitality
Directly participate and support all Operations of the Front Office areas
Maintain budget guidelines as set forth by the immediate Supervisor, Controller, or General Manager and establish and track cost savings wherever possible
Daily, review all Pass-On, Checklists, and Night Audit information and conduct any necessary follow-up
Meet with the Office team to review issues, disseminate information, and formulate a plan of action each week
Maintain constant knowledge of current and future functions and events
Respond to all requests and take ownership of all issues, ensuring proper outcomes and solutions
Resolve guest, client, and staff issues with efficiency and diplomacy
Responsible for clear and timely communications relative to all Front Office Operations
Responsible for coordinating in the Property Management System all Out of Order Rooms, Special Requests, Room Blocks, and Guest Profiles
Prepare all Staff Schedules: minimizing overtime hours, honoring schedule restrictions, Time off Requests, and business demands
Responsible for submitting accurate Payroll Records
Handle all discipline issues within the department, prepare documentation, and meet with employees
Ensure departmental projects are completed promptly
Ensure all employees are in accordance with the policies and procedures outlined in the employee handbook
Recruit and train all front desk personnel
Oversee all front desk operations

Requirements:

Associate Degree or Bachelor’s Degree in the hospitality field preferred
Further courses in guest services preferred
A strong knowledge of personal computers is essential. Opera (pluss)
Three years in hospitality services or a like environment performing duties as an Assistant Front Office Manager
Two years of management experience
Experience in all facets of providing guest services
Must be able to lead, motivate, and communicate effectively with others
Strong organizational abilities are essential
Commitment to the mission of the Student Resident Center
Should endeavor to meet the client's conditions of the employment process. (government fingerprint background & requirements for a federal contractor's position)

What we offer:

medical
dental
vision
work/life resources
retirement savings plans like 401(k) - Aramark matches 50% of the first 6% of contributions
paid days off, such as parental leave and disability coverage
Tuition Assistance Program
15 days vacation + 8 PTO days + 11 Federal holidays
Free employee parking

Additional Information:

Job Posted:
March 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Aramark - All Job Offers

Job Link Share: