Front Office Manager

The Front Office Manager oversees the day-to-day lodging operations of the Front Desk and Reservations teams. This role ensures a smooth, guest-focused arrival and departure experience while maintaining high standards of safety and customer satisfaction. The Front Office Manager coordinates accommodation assignments, guest communication, and work orders, and collaborates closely with Housekeeping, Engineering, and Meeting Planners to support a seamless guest experience. The position plays an essential role in the Student Resident Center's guest satisfaction and overall operating performance. In addition to daily operations, the Front Office Manager supports hiring, training, and coaching for frontline associates, helping to build a team that is hospitable, reliable, and well-organized. The role ensures compliance with operational policies, safety procedures, and quality standards while helping to improve processes related to turnaround times, inventory control, and preventative maintenance. Success in this position is demonstrated through positive guest feedback, strong collaboration across departments, and effective staff deployment. Week, weekends & overnight availability are required.