Front Office Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
United States, Sand City

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

94000.00 - 94800.00 USD / Year

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Job Description:

Oversee the daily operation of the Guest Services, Reservations and Bell/Valet Departments. Responsible for leadership, training, and daily supervision; address guest complaints and work with other departments to ensure smooth operations. Lead revenue management tactics, reporting, and adherence to guidelines.

Job Responsibility:

Oversee the daily operation of the Guest Services, Reservations and Bell/Valet Departments
Responsible for the leadership, training, and daily supervision of the above listed positions
Responsible for property revenue management tactics in partnership with Team Headquarters, revenue management
Address Guest complaints and inquiries
Direct liaison with Housekeeping and Maintenance department on daily and forecasted occupancy levels and all guest matters
Prepare monthly forecast and variance report with General Manager oversight
Manage and supervise a combination of the following departments: Guest Services, Reservations and Bell/Valet
Monitor and maintain property management system, inventory, and operation
Edit and prepare payroll for the department
Ensure adherence to property and company policies and procedures
Manage, supervise, and direct all weekly and EOM reporting requirements of the Guest Service department
Develop long term Guest Service goals with an ongoing training/coaching plan including but not limited to the continuance of monthly meetings held with guest service agents and Guest Service Supervisor as well as the company wide guest service culture training
Actively support and encourage the Ho’okipa Incentive Plan
Schedule and plan the work assignments for the department and supervise the staff
Review the Night Audit work on a daily basis before submitting to the General Manager for review and signature
Ensure City Ledger billing accurate and current
Lead by example and management by walking around
Ensure that all Guest Service Agents follow established guidelines including cash handling, key control and any Sarbanes Oxley guidelines that have been established by operations at Team Headquarters
Work hand in hand with the Housekeeping / Maintenance Departments to minimize deficiencies and ensure the properties’ compliance with all permanent AAH Brand Standards
Immediate follow up on all guest challenges
Drive effective communication across all departments to ensure consistency, cohesiveness, and understanding of objectives and priorities
Oversee the daily operations of the bell/valet desk (even though they are AOAO employees)
Perform tasks, projects, and duties as needed or assigned by the General Manager

Requirements:

Bachelor’s Degree in Hospitality Management and/or equivalent work experience
Five (5) or more years of experience in hospitality management/supervisory level with specific skills to develop, monitor, and evaluate employee goals, objectives, performance, and to make recommendations when necessary
Excellent communication skills, both written and oral
Computer experience and knowledge of MS Word, Excel, and Outlook
OPERA experience is a plus
Experience in condo hotel is a plus

Nice to have:

OPERA experience
experience in condo hotel

What we offer:

Bonus
Equal opportunity employer
Diverse workforce
Inclusive culture

Additional Information:

Job Posted:
October 09, 2025

Expiration:
November 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Front Office Manager