Front Office Manager Job at Tandem Hospitality Group (Baton Rouge)

New

Front Office Manager

Reporting to the Director of Front Office, your responsibilities and essential j...

Location

United States , Chicago

Salary:

65000.00 - 75000.00 USD / Year

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

High school Diploma or equivalent education required. Bachelor’s Degree preferred
2-4 years of experience in leadership role, or equivalent
Ability to perform and oversee nightly audit functions including balancing daily revenue and posting corrections
Skilled in handling guest complaints professionally and diplomatically during minimal staffing hours
Comfortable working independently and making critical decisions without upper management onsite
Strong knowledge of hotel operations including Front Desk, Concierge, Bell, Guest Services and solid knowledge of front desk protocol and experience working with high profile guests
Strong knowledge of property management systems such as Opera, SynXis
Strong verbal and written communication skills in English
Must be able to stand or walk a minimum eight-hour shift
Must be observant and quick to respond to various situations while also multitasking and handling stressful situations

Job Responsibility

Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and engaging service
Provide leadership while fostering a compassionate, collaborative work environment
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Maximize rooms revenue through participating in upsells, loyalty enrollments, and supporting agreed upon Revenue Management strategies and practices
Responsible for all hotel operations during overnight shift hours, focusing on front office operations, night audit and hotel safety/security
Ensure timely, accurate and complete reporting of daily operational packets, in compliance with prescribed auditing guidelines

What we offer

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities
Competitive wages and benefits

Fulltime

New

Front Office Manager

Hyde Melbourne Place is not your typical hotel - it's a lifestyle destination wh...

Location

Australia , Melbourne

Salary:

Not provided

Accor

Expiration Date

Until further notice

Requirements

Previous experience in a Front Office Manager or senior Front Office leadership role within a hotel environment
Strong operational knowledge of hotel Front Office functions and systems
Great leadership and people management skills
A passion for delivering outstanding guest service
Strong communication, organisational and problem-solving abilities
Experience managing budgets, labour costs and performance metrics
Flexibility to work across a rotating roster, including weekends and public holidays.

Job Responsibility

Leading, mentoring and developing the Front Office team to deliver exceptional guest experiences
Overseeing all Front Office operations including reception, guest services and night audit
Driving service standards and ensuring guest satisfaction targets are achieved
Managing team rostering, labour costs and productivity
Handling guest feedback and resolving escalated issues professionally and efficiently
Supporting recruitment, onboarding and ongoing training of team members
Ensuring compliance with hotel policies, procedures and brand standards
Collaborating with other departments to ensure a seamless guest journey.

What we offer

Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
Access to Accor's ALL Heartists program, offering exclusive discounts, offers, and experiences at Accor hotels and partner locations
Benefit from great offers from our numerous cooperation partners
A competitive package and plenty of opportunity for development.

Fulltime

New

Front Office Manager

Serves as the property Manager on Duty and oversees all property operations, ens...

Location

India , Sohna

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided
Represents property management in resolving any guest related situation
Manages the flow of questions and directs guests within the lobby
Serves as Guest Relations Manager and handles the tracking of service issues
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Advocates sound financial/business decision making
Demonstrates honesty/integrity
Leads by example
Supervises and manages employees
Manages all day-to-day operations

Fulltime

Front Office Manager

Are you a polished professional who takes pride in creating exceptional experien...

Location

United States , Ooltewah

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in office administration, front desk coordination, or a similar support role
Strong communication and interpersonal skills with the ability to interact confidently with visitors, employees, and leadership
Demonstrated sound judgment and a customer-focused approach in a business environment
Ability to manage multiple tasks efficiently while maintaining accuracy and attention to detail
Experience ordering, tracking, and maintaining office supplies and supporting general office operations
Proficiency with receptionist responsibilities, including greeting visitors, answering inquiries, and coordinating office activities
Dependable work habits and a strong sense of accountability in handling time-sensitive responsibilities

Job Responsibility

Professionally greet and assist visitors, ensuring a welcoming and exceptional experience
Manage a multi-line phone system with a strong focus on responsiveness and customer service
Coordinate conference room scheduling, meeting preparation, and hospitality services
Support company events, employee meetings, and recurring corporate conferences
Process and scan documentation related to accounts payable and payroll functions
Maintain office supplies, coordinate vendor services, and manage office-related purchases
Arrange employee recognition activities, celebrations, and special events
Provide administrative support to executives and departments as needed
Serve as a resource for employees and assist with day-to-day office operations

What we offer

Work-Life Balance
Career Growth & Development
Culture of Support
medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Front Office Manager

At Crescent Hotels & Resorts, we are a team of hospitality professionals that ar...

Location

United States , Brookfield

Salary:

Not provided

DoubleTree by Hilton Orlando at SeaWorld

Expiration Date

Until further notice

Requirements

2 years of experience as a Front Office Manager in a Hotel
excellent interpersonal, leadership and communication skills
excellent at resolving challenges
dedicated to provide excellent service

Job Responsibility

Oversees the Front Office Operations to achieve customer satisfaction, quality service and compliance with Corporate/Franchise policies and procedures while meeting/exceeding financial goals
Manage the Front Office Team to include training, coaching and provide support
Ensure customer satisfaction by communicating with all departments
Resolve customer complaints
Anticipate potential issues by reviewing and monitoring complaints, operational issues, business flow and associates performance

What we offer

Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Flexible scheduling
Discounts with our Crescent managed properties in North America for you & your family members
Hotel Room Discounts at Marriott properties worldwide
Paid holidays, vacation, and personal time off
Tuition reimbursement program
Healthcare insurance and prescription drug coverage
Dental insurance

Fulltime

Front Office Manager

The Front Office Manager is responsible for the daily operation of the front des...

Location

United States , New Orleans

Salary:

45000.00 USD / Year

Marriott Bonvoy

Expiration Date

July 18, 2026

Requirements

Minimum 2 years of front office supervisory or management experience in a Marriott-branded hotel
Working knowledge of Marriott systems (MARSHA, FOSSE or Opera Cloud, Empower GXP, MGS)
Proven track record of meeting or exceeding GSS, Bonvoy enrollment, and intent-to-recommend targets
High school diploma or GED required
Strong leadership, conflict resolution, and team development skills
Ability to work a flexible schedule including nights, weekends, holidays, and on-call coverage
Proficiency with Microsoft Office (Outlook, Excel, Word)

Job Responsibility

Oversee day-to-day front desk operations including check-in/check-out, reservations, guest requests, room assignments, and night audit oversight
Supervise, schedule, train, and coach front desk agents and night auditors
conduct performance reviews and corrective action as needed
Ensure full compliance with Marriott brand standards (BSA audits, LSOP/SOP adherence, brand identity guidelines for City Express)
Operate and train staff on Marriott systems: MARSHA, FOSSE or Opera Cloud (depending on property), Empower GXP, MGS, mLearning, and Marriott Bonvoy enrollment platforms
Drive Marriott Bonvoy enrollment goals and elite member recognition standards
Monitor and respond to guest feedback through GuestVoice/Medallia
resolve guest complaints in real time and follow up on service recovery
Partner with Housekeeping and Engineering to coordinate room readiness, OOO/OOS inventory, and maintenance issues
Manage front office budget line items: labor cost, supplies, and complimentary item usage

What we offer

401(k) with match
PTO

Fulltime

Front Office Manager

At Crescent Hotels & Resorts, we are a team of hospitality professionals that ar...

Location

United States , Deerfield

Salary:

60000.00 - 64000.00 USD / Year

DoubleTree by Hilton Orlando at SeaWorld

Expiration Date

Until further notice

Requirements

2 years in a hotel supervisory position is required
Must have the ability to communicate in English
Self-starting personality with an even disposition
Maintain a professional appearance and manner at all times
Can communicate well with guests
Must be willing to pitch-in and help co-workers with their job duties and be a team player
Ability to effectively deal with internal and external customers
Basic mathematical skills and considerable skills in the use of a calculator
Ability to access and accurately input information using a moderately complex computer system
Ability to stand, walk and continuously perform behind the front desk

Job Responsibility

Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business
Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers
Supervise the Guest Service Agents
Remain calm and alert, especially during emergency situations and/or heavy hotel activity
Resolve customer complications and complaints
Authorize revenue allowances to remedy problems
Comply with attendance rules and be available to work on a regular basis
Perform any other job-related duties as assigned

What we offer

Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family members
Tuition reimbursement

Fulltime

Front Office Manager

As Front Office Manager you will lead the Front Office operation, always ensurin...

Location

United Kingdom , Livingston

Salary:

28000.00 GBP / Year

Aimbridge Hospitality EMEA

Expiration Date

July 03, 2026

Requirements

Prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service.
Excellent communication and interpersonal skills to effectively manage staff and interact with guests.
Ability to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
Strong leadership and organisational skills to effectively recruit, manage and motivate staff members.
Ability to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently.
Good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools.
Ability to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.
Applicants must be age 18 or above.
Will be requested to provide a Basic Disclosure Check during onboarding.

Job Responsibility

Lead the Front Office operation, always ensuring the delivery of an exceptional guest experience.
Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams.
Oversee all recruitment and continual development of the front office team.
Ensure departmental objectives for the team are set and feedback is provided on a regular basis.

What we offer

Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
24/7 access to our employee assistance programme
Uncapped incentives to reward you for your contributions
Staff meals on duty
Free staff parking

Fulltime

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