Front Office Manager, Marriott Bonvoy

Front Office Manager

Marriott Bonvoy

Location:
Australia, Gold Coast

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Job Responsibility:

Assists Front Office Manager in administering front office functions
Supervises staff on daily basis
Manages day-to-day operations
Handles complaints and resolves conflicts
Supervises staffing levels
Ensures regular communication with employees
Supports developmental needs of team members
Provides exceptional customer service
Implements customer recognition programs
Trains staff on credit policies
Supervises daily Front Desk shift operations

Requirements:

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Additional Information:

Job Posted:
September 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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