Front Office Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Aruba, Aruba

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Responsible for all front office functions and staff at Marriott's Aruba Ocean Club. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop. As a department head, the role involves directing and working with managers and employees to execute all front office operations successfully, including guest arrival and departure procedures. The position aims to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Job Responsibility:

Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supervises and manages employees
Manages all day-to-day operations
Understands employee positions well enough to perform duties in employees' absence
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
Achieves and exceeds goals including performance goals, budget goals, team goals
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Develops specific goals and plans to prioritize, organize, and accomplish your work
Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results
Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results
Manages department controllable expenses to achieve or exceed budgeted goals
Ensures compliance with all Front Office policies, standards and procedures
Ensures property policies are administered fairly and consistently
Provides services that are above and beyond for customer satisfaction and retention
Supervises and manages employees
Managing all day-to-day operations
Understanding employee positions well enough to perform duties in employees' absence
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
Solicits employee feedback, utilizes an 'open door' policy, and reviews employee satisfaction results to identify and address employee problems or concerns
Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation
Analyzes information and evaluating results to choose the best solution and solve problems
Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence

Requirements:

High school diploma or GED
4 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
2 years experience in the guest services, front desk, or related professional area

What we offer:

Equal opportunity employer
Welcoming and valuing diverse associates
Training
Development
Recognition
Holistic well-being
Supportive work environment

Additional Information:

Job Posted:
November 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Front Office Manager