This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As Front Office Manager you will lead the Front Office operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams. You will also oversee all recruitment and continual development of the front office team ensuring departmental objectives for the team are set and feedback is provided on a regular basis.
Job Responsibility:
Lead the Front Office operation, ensuring delivery of an exceptional guest experience
Ensure all customer enquiries and booking requests are dealt with promptly, courteously, and efficiently, achieving the best revenue streams
Oversee all recruitment and continual development of the front office team
Set departmental objectives and provide regular feedback to the team
Requirements:
Prior experience in managing a hotel front office or similar position
Good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service
Excellent communication and interpersonal skills
Strong leadership and organisational skills
Good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools
Age 18 or above
Ability to provide a Basic Disclosure Check
Passionate about providing an exceptional guest experience and living through brand standards
What we offer:
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
Wagestream – Stream up to 40% pay as it is earned and set automatic savings
24/7 access to employee assistance programme
Career and lifestyle breaks
Volunteer days – Up to two days per year to support a charity