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Aimbridge Hospitality EMEA Logo Aimbridge Hospitality EMEA · Hospitality and Tourism

Front Office Manager

United Kingdom, Livingston Employment contract 28000.00 GBP / Year · Job Posted June 01, 2026
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Job Description

As Front Office Manager you will lead the Front Office operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams. You will also oversee all recruitment and continual development of the front office team ensuring departmental objectives for the team are set and feedback is provided on a regular basis

Job Responsibility

  • Lead the Front Office operation, always ensuring the delivery of an exceptional guest experience.
  • Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams.
  • Oversee all recruitment and continual development of the front office team.
  • Ensure departmental objectives for the team are set and feedback is provided on a regular basis.

Requirements

  • Prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service.
  • Excellent communication and interpersonal skills to effectively manage staff and interact with guests.
  • Ability to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
  • Strong leadership and organisational skills to effectively recruit, manage and motivate staff members.
  • Ability to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently.
  • Good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools.
  • Ability to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.
  • Applicants must be age 18 or above.
  • Will be requested to provide a Basic Disclosure Check during onboarding.

What we offer

  • Industry leading training and leadership development opportunities
  • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
  • Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
  • 24/7 access to our employee assistance programme
  • Uncapped incentives to reward you for your contributions
  • Staff meals on duty
  • Free staff parking
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