Front Office Manager

• As Head of Department, be responsible for leading reception, nights and duty managers as well as playing a key part of the HOD team
• Take ownership of financial transactions and credit levels, monitoring accuracy for business protection
• Lead from the front, acting as the go to person for guest requests and little unexpected moments
• Take pride in ensuring the welfare of the team plus driving their training and progression
• Coordinate with our Reservations Supervisor regarding VIPS, special request records and room management
• Deliver a highly personalised, polished service that makes every guest feel at home
• Generate and analyse reports regarding occupancy, upselling, guest satisfaction and revenue, focusing on achieving financial departmental objectives
• Maintain excellent working knowledge of all hotel departments for maximum efficiency
• Take the lead in usage of in house systems, including the MTH app, Opera, Knowcross and Microsoft Office
• Fly the flag high for fire and health and safety for the team and guests

• Experience leading front office or reception teams in luxury hospitality
• A passion for five star service that feels personal and effortless
• The ability to inspire, develop and support your team
• Strong financial acumen combined with an analytic approach and acute decision making abilities
• Quick yet natural rapport-building skills with guests and the team
• Previous knowledge of Opera / Cloud is highly desirable

Previous knowledge of Opera / Cloud is highly desirable

• Salary and Tronc package
• Annual bonus linked to KPIs
• HOD level benefits, including enhanced holiday, private medical care & cashback healthcare cover
• Complimentary dry cleaning of your uniform & meals on duty
• Career development with recognised training providers
• Friends & family rates across Iconic Luxury Hotels
• 25% discount on all food & beverage
• Wellbeing calendar of events & team socials
• Season ticket loan, cycle-to-work scheme & secure bike storage
• Employee recognition awards, refer-a-friend incentives, seasonal gifts