Front Office Manager Job at Four Seasons (Cartagena)

Front Office Manager

Four Seasons

Location:
Colombia , Cartagena

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Directs and controls the activities of the Front Desk, Communications, Concierge, Bell Staff and Driveway Staff. Acts as the manager on duty in the hotel when senior managers are not available. Will manage shifts at the Front Desk. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Job Responsibility:

Directs and controls the activities of the Front Desk, Communications, Concierge, Bell Staff and Driveway Staff
Acts as the manager on duty in the hotel when senior managers are not available
Manages shifts at the Front Desk
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Manages the staff at the Front Desk
Directs all activities of the Asst. Front Office Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements
Interviews, trains and schedules the staff
Reviews and monitors schedules of staff in other department of responsibility
Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Responds to all guest requests in an accurate and timely manner
Interaction with guest will be in person and by phone
Coordinates arrivals, departures and billing requirements
Blocks rooms for arrivals and ensures any discrepancies are resolved
Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
Assures that all financial and credit procedures are followed
Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings
Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available
Responds swiftly and effectively in any hotel emergency or safety situation
Checks guest in and out in an efficient and friendly manner, using guest name whenever possible
Assures that guest is assigned type of room requested and the correct rate is charged
Arranges for luggage to be delivered to guest room
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
Settles bill accurately through credit card or cash transaction
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests

Requirements:

An associate or bachelor's degree (Preferred) in Hospitality Management, Hotel Management, business administration, or a related field
Extensive experience in hospitality industry, especially in front office operations
Proficiency in English and Spanish
Proficiency in property management systems (PMS) such as opera
Competence in using office software such as Microsoft Office for reporting, scheduling and communication

What we offer:

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Additional Information:

Job Posted:
March 19, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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