CrawlJobs Logo

Front Office Manager

fourseasons.com Logo

Four Seasons

Location Icon

Location:
Tanzania , Arusha

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

To clearly define the duties, responsibilities, expectations, and standards required for the role of the Front Office Manager. This role combines leadership, customer service excellence, team development, and business management within a high-end hospitality environment.

Job Responsibility:

  • Manage daily front office operations including reception, reservations, concierge, and guest services
  • Ensure smooth, efficient, and personalized check-in and check-out experiences
  • Lead, train, and motivate the front office team to deliver exceptional luxury service
  • Welcome and manage VIP guests, special requests, and individual guest preferences
  • Handle guest feedback, concerns, and service recovery with professionalism and care
  • Coordinate closely with housekeeping, spa, and food & beverage teams to ensure seamless operations
  • Monitor room availability, allocations, and upgrades to optimize guest satisfaction and revenue
  • Ensure accuracy in billing, reservations, and reporting systems
  • Maintain impeccable grooming, presentation, and professionalism across the team
  • Build and maintain strong relationships with repeat and VIP guests
  • Ensure guest profiles (GoldenExp) are consistently updated with preferences and detailed comments to personalize each stay
  • Ensure 'Routines of Service Excellence' checklists are consistently followed
  • Drive a culture of anticipatory, intuitive, and personalized service
  • Ensure all service recovery cases ('glitched guests') are handled promptly, with timely guest contact and appropriate, effective resolution delivered in line with luxury service standards
  • Recruit, train, and supervise Receptionists and Front Office team
  • Conduct performance evaluations and on-the-job training, including benchmark standard testing
  • Foster a positive, motivated, and service-oriented team culture
  • Ensure all team members adhere to grooming and professional standards
  • Attend corporate calls and ensure all new initiatives are implemented efficiently and effectively
  • Develop and manage budgets, forecasts, and financial reports for the Front Office and Limousine operation
  • Monitor revenue, expenses, and operational performance, adjusting in line with business trends
  • Drive strategically upselling of rooms with intent to achieve target pf the lodge
  • Develop strong relationships with Rooms Division and other departments to deliver curated guest experiences for all guests
  • Ensure alignment across departments for seamless, high-quality service delivery
  • Ensure all digital guest platforms (Mobile App, IPTV, and online content) are accurate and up to date at all times

Requirements:

  • Diploma or Degree in Hospitality Management or related field
  • Minimum 3–5 years' experience in a front office leadership role
  • Experience in a luxury hotel or resort preferred
  • Strong knowledge of property management systems (PMS)

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Four Seasons - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Front Office Manager

Front Office Manager

Responsible for managing front office operations, ensuring guest satisfaction, a...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 4 years experience in guest services, front desk, or related professional area
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
  • 2 years experience in guest services, front desk, or related professional area
Job Responsibility
Job Responsibility
  • Manage all front office functions and staff
  • ensure guest arrival and departure procedures are effectively performed
  • establish collaborative relationships with employees
  • manage department budgets
  • ensure property policies are administered fairly
  • provide exceptional customer service
  • create a conducive atmosphere for guest relations
  • respond to guest complaints and feedback
  • analyze front office operations and solve recurring issues
  • manage hiring, performance appraisals, and mentoring of employees
What we offer
What we offer
  • Equality-focused work environment
  • access to global team collaboration
  • fostering a light and playful atmosphere
  • multicultural and inclusive environment
  • Fulltime
Read More
Arrow Right

Assistant Front Office Manager

Assistant Front Office Manager position at La Ville Hotel & Suites CITY WALK Dub...
Location
Location
United Arab Emirates , Dubai
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
  • Set up accurate accounts for each guest according to their requirements
  • Enter Marriott Rewards information
  • Ensure rates match market codes, document exceptions
  • Secure payment prior to issuing room key, verify/adjust billing
  • Compile and review daily reports/logs/contingency lists
  • Complete cashier and closing reports
  • Supply guests with directions and property information
  • Accommodate guest requests, contacting appropriate staff if necessary
  • Follow up to ensure requests have been met
What we offer
What we offer
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Rich blend of culture, talent, and experiences
  • Non-discrimination policy
  • Fulltime
Read More
Arrow Right

Front Office Manager

Responsible for all front office functions and staff at Marriott's Aruba Ocean C...
Location
Location
Aruba , Aruba
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 4 years experience in the guest services, front desk, or related professional area
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
  • 2 years experience in the guest services, front desk, or related professional area
Job Responsibility
Job Responsibility
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • advocates sound financial/business decision making
  • demonstrates honesty/integrity
  • leads by example
  • Encourages and builds mutual trust, respect, and cooperation among team members
  • Serves as a role model to demonstrate appropriate behaviors
  • Supervises and manages employees
  • Manages all day-to-day operations
  • Understands employee positions well enough to perform duties in employees' absence
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
What we offer
What we offer
  • Equal opportunity employer
  • Welcoming and valuing diverse associates
  • Training
  • Development
  • Recognition
  • Holistic well-being
  • Supportive work environment
  • Fulltime
Read More
Arrow Right

Assistant Front Office Manager

The Soho Grand is looking for a motivated, charismatic and reliable Assistant Fr...
Location
Location
United States , New York
Salary
Salary:
65000.00 - 70000.00 USD / Year
sohogrand.com Logo
Soho Grand Hotel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • MUST have hotel front desk experience
  • Open availability, able to work late nights, weekends and holidays
  • Excellent guest relation and communication skills
  • A positive attitude and team mentality
Job Responsibility
Job Responsibility
  • Maintaining a high level of guest service by providing support to Front Office and Front Service teams
  • Greeting and checking in/out guests, and notifying appropriate teams of VIPs, special requests, guest feedback, etc.
  • Prioritizing early arrivals and staying in communication with housekeeping manager to meet guests expectations
  • Conduct daily pre-shift, communication and one-on-one meetings, and coordinating activities with other departments to facilitate increased levels of communication and guest satisfaction
  • Assisting in daily room inventory control
  • Resolve guest issues and concerns to ensure a positive experience from beginning to end
  • Follow up on any previous shift’s outstanding issues to ensure a timely competition
  • Supervise the service of Front Desk, Guest Services, Bell and Door teams
  • Ensuring all signature service standards are complied with and that policies and procedures are consistently applied
  • Manage guest relations and info mailboxes on a daily basis
What we offer
What we offer
  • 401k plans (With matching after 1 year)
  • Health insurance (medical, vision, dental)
  • Paid time off for full time employees
  • Career advancement, in-house training and an orientation program
  • Fulltime
Read More
Arrow Right

Hotel Front Office Manager

The Hotel Front Office Manager will oversee the daily operations of the front of...
Location
Location
United States , Vail
Salary
Salary:
75000.00 - 85000.00 USD / Year
thesebastianvail.com Logo
The Sebastian - Vail - A Timbers Resort
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
  • Minimum 5 years of experience in hotel operations, with at least 2 years in a supervisory or managerial role at a front desk or front office department
  • Strong leadership and team management skills with the ability to motivate and develop staff
  • Excellent interpersonal and communication skills, with a customer-focused attitude
  • Proven problem-solving and conflict-resolution abilities
  • Proficient in hotel management software (PMS) and Microsoft Office Suite
  • Knowledge of budgeting and financial management principles
  • Flexibility to work various shifts, including evenings, weekends, and holidays as needed
Job Responsibility
Job Responsibility
  • Supervise and manage the front office staff, including receptionists, concierges, and bellhops
  • Ensure all guests receive a warm welcome and exceptional service throughout their stay
  • Oversee the check-in and check-out procedures, ensuring efficiency and accuracy in room assignments and billing
  • Handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed guest expectations
  • Monitor front desk operations, including cash handling, reservation management, and room availability
  • Liaise with housekeeping, maintenance, and other departments to ensure seamless communication and coordination
  • Maintain an up-to-date knowledge of hotel services, local attractions, and events to provide guests with accurate information and recommendations
  • Develop and implement standard operating procedures (SOPs) to improve efficiency and service quality
  • Conduct regular training and development sessions for front office staff to enhance their skills and knowledge
  • Prepare and analyze reports related to room occupancy, revenue, and guest feedback to identify trends and areas for improvement
What we offer
What we offer
  • Housing available
  • Bonus potential
  • Free onsite shift parking
  • Discounted bus pass for Eagle County & Lake County routes
  • Discounted F&B, Spa Treatments & Retail up to 40% off
  • 401K with Match
  • PTO up to 4 weeks a year
  • Wellness Bonus
  • Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance
  • Merchant Ski Pass Program
  • Fulltime
Read More
Arrow Right

Treasury Officer - Front Office

The Treasury Division, operating as a value and service center, provides service...
Location
Location
Greece , Athens
Salary
Salary:
Not provided
https://www.metlengroup.com Logo
Metlen Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Finance, Economics, or a quantitative discipline
  • Master’s degree in Finance or Banking will be considered an asset
  • +4 years' of experience in a similar position within banking, corporate treasury, or financial markets
  • Strong understanding of financial derivatives and their applications
  • Excellent analytical and mathematical abilities
  • Proficiency in MS Office, especially Excel and Power BI
  • Familiarity with market price vendors like Reuters and Bloomberg
  • Fluent in Greek and English
  • Strong numerical skills and structured, disciplined thinking
  • Knowledge or experience in commodities markets is a plus
Job Responsibility
Job Responsibility
  • Collaborates with company’s business units for the effective and timely recognition and calculation of related financial risk exposures
  • Monitors global macro and micro market developments related to company’s risks and contributes to the creation of a reliable and comprehensive hedging strategy
  • Evaluates company’s financial risks and proposes optimal products’ combination for effective mitigation, in compliance with company’s business strategy
  • Engages in trade execution with internal and external counterparties as well as relevant trade booking and daily reconciliation within TMS
  • Collaborates with Finance and company’s Business Units to carry out monthly reconciliation of actual exposures vis-à-vis open positions and proposes potential actions for effective calibration
  • Actively assists the Treasury’s Risk Management function in preparing various reports and presentations in relation to functional activities and financial markets’ performance
  • Prepares ad-hoc analyses and high-level briefings to the top management for major economic, political and market events, affecting company’s risk exposures
What we offer
What we offer
  • Competitive remuneration package
  • Ticket Restaurant Card
  • Group Health Insurance Plan
  • Preferential household electricity plan
  • Pension Plan
  • Fulltime
Read More
Arrow Right

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...
Location
Location
United States , New York
Salary
Salary:
84000.00 - 106000.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
Job Responsibility
Job Responsibility
  • Assist Front Office Manager in administering front office functions
  • Supervise staff
  • Ensure guest and employee satisfaction
  • Maximize financial performance of the department
  • Manage day-to-day operations
  • Handle complaints and resolve conflicts
  • Improve service performance
  • Collaborate on departmental service improvements
  • Provide exceptional customer service
  • Implement customer recognition programs
What we offer
What we offer
  • Bonus program
  • Comprehensive health care benefits
  • 401(k) plan with up to 5% company match
  • Employee stock purchase plan at 15% discount
  • Accrued paid time off
  • Life insurance
  • Group disability insurance
  • Travel discounts
  • Adoption assistance
  • Paid parental leave
  • Fulltime
Read More
Arrow Right

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...
Location
Location
United States , Boston
Salary
Salary:
67000.00 - 84000.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
Job Responsibility
Job Responsibility
  • Assists the Front Office Manager in administering front office functions
  • supervises staff
  • ensures guest and employee satisfaction
  • maximizes financial performance of the department
  • manages day-to-day operations
  • handles complaints and disputes
  • improves service performance
  • ensures compliance with policies and procedures
What we offer
What we offer
  • Bonus program
  • comprehensive health care benefits
  • 401(k) plan with up to 5% company match
  • employee stock purchase plan at 15% discount
  • accrued paid time off
  • life insurance
  • group disability insurance
  • travel discounts
  • adoption assistance
  • paid parental leave
  • Fulltime
Read More
Arrow Right