Front Office Manager Job at 360 Resourcing Solutions (Limerick)

Front Office Manager

At Crescent Hotels & Resorts, we are a team of hospitality professionals that ar...

Location

United States , Brookfield

Salary:

Not provided

DoubleTree by Hilton Orlando at SeaWorld

Expiration Date

Until further notice

Requirements

2 years of experience as a Front Office Manager in a Hotel
excellent interpersonal, leadership and communication skills
excellent at resolving challenges
dedicated to provide excellent service

Job Responsibility

Oversees the Front Office Operations to achieve customer satisfaction, quality service and compliance with Corporate/Franchise policies and procedures while meeting/exceeding financial goals
Manage the Front Office Team to include training, coaching and provide support
Ensure customer satisfaction by communicating with all departments
Resolve customer complaints
Anticipate potential issues by reviewing and monitoring complaints, operational issues, business flow and associates performance

What we offer

Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Flexible scheduling
Discounts with our Crescent managed properties in North America for you & your family members
Hotel Room Discounts at Marriott properties worldwide
Paid holidays, vacation, and personal time off
Tuition reimbursement program
Healthcare insurance and prescription drug coverage
Dental insurance

Fulltime

New

Front Office Manager

The Front Office Manager is responsible for the daily operation of the front des...

Location

United States , New Orleans

Salary:

45000.00 USD / Year

Marriott Bonvoy

Expiration Date

July 18, 2026

Requirements

Minimum 2 years of front office supervisory or management experience in a Marriott-branded hotel
Working knowledge of Marriott systems (MARSHA, FOSSE or Opera Cloud, Empower GXP, MGS)
Proven track record of meeting or exceeding GSS, Bonvoy enrollment, and intent-to-recommend targets
High school diploma or GED required
Strong leadership, conflict resolution, and team development skills
Ability to work a flexible schedule including nights, weekends, holidays, and on-call coverage
Proficiency with Microsoft Office (Outlook, Excel, Word)

Job Responsibility

Oversee day-to-day front desk operations including check-in/check-out, reservations, guest requests, room assignments, and night audit oversight
Supervise, schedule, train, and coach front desk agents and night auditors
conduct performance reviews and corrective action as needed
Ensure full compliance with Marriott brand standards (BSA audits, LSOP/SOP adherence, brand identity guidelines for City Express)
Operate and train staff on Marriott systems: MARSHA, FOSSE or Opera Cloud (depending on property), Empower GXP, MGS, mLearning, and Marriott Bonvoy enrollment platforms
Drive Marriott Bonvoy enrollment goals and elite member recognition standards
Monitor and respond to guest feedback through GuestVoice/Medallia
resolve guest complaints in real time and follow up on service recovery
Partner with Housekeeping and Engineering to coordinate room readiness, OOO/OOS inventory, and maintenance issues
Manage front office budget line items: labor cost, supplies, and complimentary item usage

What we offer

401(k) with match
PTO

Fulltime

New

Front Office Manager

At Crescent Hotels & Resorts, we are a team of hospitality professionals that ar...

Location

United States , Deerfield

Salary:

60000.00 - 64000.00 USD / Year

DoubleTree by Hilton Orlando at SeaWorld

Expiration Date

Until further notice

Requirements

2 years in a hotel supervisory position is required
Must have the ability to communicate in English
Self-starting personality with an even disposition
Maintain a professional appearance and manner at all times
Can communicate well with guests
Must be willing to pitch-in and help co-workers with their job duties and be a team player
Ability to effectively deal with internal and external customers
Basic mathematical skills and considerable skills in the use of a calculator
Ability to access and accurately input information using a moderately complex computer system
Ability to stand, walk and continuously perform behind the front desk

Job Responsibility

Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business
Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers
Supervise the Guest Service Agents
Remain calm and alert, especially during emergency situations and/or heavy hotel activity
Resolve customer complications and complaints
Authorize revenue allowances to remedy problems
Comply with attendance rules and be available to work on a regular basis
Perform any other job-related duties as assigned

What we offer

Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family members
Tuition reimbursement

Fulltime

New

Front Office Manager

As Front Office Manager you will lead the Front Office operation, always ensurin...

Location

United Kingdom , Livingston

Salary:

28000.00 GBP / Year

Aimbridge Hospitality EMEA

Expiration Date

July 03, 2026

Requirements

Prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service.
Excellent communication and interpersonal skills to effectively manage staff and interact with guests.
Ability to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
Strong leadership and organisational skills to effectively recruit, manage and motivate staff members.
Ability to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently.
Good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools.
Ability to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.
Applicants must be age 18 or above.
Will be requested to provide a Basic Disclosure Check during onboarding.

Job Responsibility

Lead the Front Office operation, always ensuring the delivery of an exceptional guest experience.
Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams.
Oversee all recruitment and continual development of the front office team.
Ensure departmental objectives for the team are set and feedback is provided on a regular basis.

What we offer

Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
24/7 access to our employee assistance programme
Uncapped incentives to reward you for your contributions
Staff meals on duty
Free staff parking

Fulltime

Front Office Manager

We are seeking a dynamic and customer-focused Front Office Manager to join our t...

Location

India , Mumbai

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

Lead and manage the front office team, including reception, concierge, and reservations staff
Develop and implement strategies to enhance guest satisfaction and operational efficiency
Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
Train and motivate front office staff to deliver high-quality customer service
Manage guest complaints and resolve issues promptly and professionally
Coordinate with other departments to ensure seamless guest experiences
Monitor and optimize front office performance metrics and guest satisfaction scores
Manage department budgets and control expenses
Ensure compliance with brand standards and local regulations
Implement and maintain efficient front office procedures and systems

Job Responsibility

Lead and manage the front office team, including reception, concierge, and reservations staff
Develop and implement strategies to enhance guest satisfaction and operational efficiency
Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
Train and motivate front office staff to deliver high-quality customer service
Manage guest complaints and resolve issues promptly and professionally
Coordinate with other departments to ensure seamless guest experiences
Monitor and optimize front office performance metrics and guest satisfaction scores
Manage department budgets and control expenses
Ensure compliance with brand standards and local regulations
Implement and maintain efficient front office procedures and systems

Fulltime

Front Office Manager

Location

Germany , Frankfurt

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Hospitality background: Ideally, a completed vocational training in hotel management and front office experience
Host mentality: A warm personality with a deep passion for guest service
Communication: Exceptional interpersonal and communication skills
Skills: Excellent organizational abilities and a creative approach to problem-solving
Appearance: A highly professional presence and outstanding etiquette
Systems: First experience with OPERA is an advantage, along with basic knowledge of online booking channels and standard software

Job Responsibility

Ensure the smooth operation of the front desk, overseeing all daily responsibilities
Manage, evaluate, and finalize team rosters and schedules
Handle table reservations for our dining venues
Anticipate and address guest requests and resolve complaints with grace and efficiency
Coordinate bespoke concierge services
Manage the daily cash desk responsibly, ensuring meticulous cash control and audits
Issue invoices and handle billing inquiries
Maintain and update guest and client profiles with high attention to detail
Facilitate seamless communication and coordination with other departments
Uphold and continuously elevate our premium quality standards

What we offer

A healthy work-life balance: Benefit from a 38.75-hour workweek and a structured, transparent system for tracking and compensating overtime
Financial rewards: Enjoy additional payouts for vacation (Urlaubsgeld) and Christmas (Weihnachtsgeld) bonuses
Culinary perks: Savor freshly prepared daily meals in our dedicated team restaurant
Global travel benefits: Exclusive employee rates for you and your favorite travel buddy across the global Marriott network
Fine dining discounts: A 50% discount for you and up to four fellow foodies at Le Petit Royal Frankfurt and the French Bento Bar
Lifestyle rewards: Access to a wide range of corporate benefits spanning fashion, lifestyle, travel, home living, and exclusive events
Growth and development: Nurture your career with tailored internal training and personal growth opportunities
A culture of feedback: Stay connected through regular performance reviews, team surveys, and real-time instant feedback
Commuter support: A 20% partial reimbursement on your public transport tickets
Wardrobe service: Professional, complimentary dry cleaning for your work attire

Fulltime

Front Office Manager

As Front Office Manager, you will be the heartbeat of the guest experience—leadi...

Location

Ireland , Limerick

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

3+ years in a Front Office Management or supervisory role within a hotel environment
A passion for guest service and leading teams with empathy and energy
Strong communication, interpersonal, and decision-making skills
Experience with Opera PMS (essential)
Understanding of revenue and sales practices within the Irish hospitality sector
Ability to work collaboratively across departments and build strong internal partnerships
Fluent in English (written and spoken)

Job Responsibility

Lead and oversee the day-to-day operations of the Front Office, ensuring exceptional service and seamless guest journeys
Inspire, mentor, and develop a high-performing team, fostering a culture of warmth, excellence, and accountability
Maintain an exceptional guest experience throughout the hotel, ensuring consistency with brand standards
Collaborate with senior leaders across the hotel to drive overall operational efficiency and guest satisfaction
Ensure full compliance with hospitality standards, procedures, and best practices
Utilise Opera and other systems to optimise efficiency, accuracy, and communication
Support revenue and sales strategies with accurate forecasting, room management, and upselling initiatives

What we offer

Competitive salary and benefits package
A supportive, welcoming workplace recognised as a Great Place to Work
Access to the iNUA Collection's Learning & Development programmes, leadership workshops, and internal development pathways
Career progression opportunities across our portfolio of hotels nationwide
Exposure to a high-performing management team within a leading hospitality brand
The opportunity for continued employment beyond the contract, depending on performance and availability of roles

Front Office Manager

The Hilton Austin Airport is looking for a Front Office Manager to help lead the...

Location

United States of America , Austin

Salary:

65000.00 USD / Year

Prospera Hospitality

Expiration Date

Until further notice

Requirements

Minimum of 1-2 years' Front Office management experience
1 to 3 years hospitality related experience including front desk operations experience
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Ability to work a flexible schedule including days evenings weekends and holidays
Professional appearance and demeanor
Ability to remain calm and professional under pressure

Job Responsibility

Direct and administer Front Office operations
Oversee all Front Office operations including guest check-in/check-out room inventory service standards quality control cost management systems usage budgeting forecasting and policy enforcement
Lead schedule train and develop Front Office team members through coaching performance evaluations counseling and recognition
Monitor guest service and satisfaction trends address service gaps and implement improvements
Ensure compliance with all company and brand standards policies and procedures
Actively engage with guests respond to inquiries and concerns resolve complaints and manage guest recovery efforts including brand Guest Alerts
Drive revenue through effective up-selling strategies and ensure team knowledge of hotel services amenities pricing and local attractions
Recruit interview onboard and train new team members and complete audit and operational controls as assigned

What we offer

Healthcare benefits including medical dental and vision coverage
Short-term and long-term disability benefits
Paid time off including vacation sick days and holidays
Hilton employee travel program (Go Hilton) with discounted rates

Fulltime

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