Front Office Manager

• Leads our Guest Experience Hub - Reception, At Your Service, Guest Services, Concierge and Bell Services
• Curating memorable, personalized guest journeys
• Inspires and develops a passionate team who anticipate needs, delivers heartfelt service, and creates moments of delight that go beyond expectations
• Ensures every guest feels at home and part of something extraordinary

• Bachelor’s degree in Hospitality Management or related field
• Minimum of 4-6 years of Front Office or Rooms Division experience in an upscale or luxury resort, with at least 2 years in a leadership role
• Proven track record in creating unique guest experiences and driving guest satisfaction
• Exceptional communication and interpersonal skills, with cultural sensitivity and emotional intelligence
• Leadership presence with the ability to coach, inspire, and motivate a diverse team
• Strong business acumen, including financial oversight and operational planning
• Proficiency in Opera OMS and Microsoft Office
• experience with Marriott systems preferred
• Multilingual abilities (English required, Dutch, Spanish or Papiamentu a strong plus)
• Flexibility to work varying schedules including evenings and holidays as required

Multilingual abilities (Dutch, Spanish or Papiamentu)

• All costs associated with your work and resident permits to be paid by the hotel
• Private health insurance plan fully covered by the employer for the first year of employment
• Company phone
• A vacation allowance of 5% of the net total salary, pro-rated as per your start date payable in June of every year
• On the job coverage AD&D insurance
• A pension plan will be available upon entering an indefinite work agreement
• Participation in Management Bonus Program