Front Office Manager

• Lead, coach, and develop Front Desk Agents and Guest Services staff
• Oversee daily front office operations including check-in/check-out, guest inquiries, and problem resolution
• Ensure consistent delivery of high-quality guest service and brand standards
• Create and manage schedules to ensure proper coverage and labor efficiency
• Handle guest concerns and service recovery with professionalism and empathy
• Monitor and maintain cash handling, billing accuracy, and front desk procedures
• Collaborate with Housekeeping, Engineering, Reservations, and Leadership teams to ensure seamless operations
• Train new hires and support ongoing team development and engagement
• Ensure compliance with company policies, safety standards, and procedures

• Previous hotel front desk or guest services leadership experience required
• Strong customer service and communication skills
• Proven ability to lead, motivate, and support a team
• Ability to remain calm and professional in fast-paced or high-pressure situations
• Strong organizational and problem-solving skills
• Experience with hotel systems and basic administrative tasks preferred
• Ability to work various shifts including evenings, weekends, and holidays

Experience with Maestro and InfoGenesis is preferred but not required

• Competitive pay based on experience
• Opportunities for growth and advancement
• Supportive and collaborative team environment
• Employee discounts and resort perks
• Full Benefits Package
• 401K with Employer Match
• Paid Holidays