Front Office Manager Job at Four Seasons (Illes Balears)

Front Office Manager

Four Seasons

Location:
Spain , Illes Balears

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are seeking an experienced and service-driven Front Office Manager to lead the Front Office, Concierge, Guest Services and Guest Experiences operations of the hotel. As a key member of the Rooms leadership team, you will be responsible for delivering an exceptional and seamless guest journey, from pre-arrival through departure. As the face of the hotel, you will lead by example, inspire your teams, and ensure the highest levels of service excellence, personalization and operational efficiency across all guest-facing touchpoints.

Job Responsibility:

Set the strategic and operational direction for Front Office, Guest Services, Concierge and Guest Experience, in close collaboration with the Rooms leadership team
Provide strong leadership, coaching and feedback, establishing development plans, succession planning and talent pipelines for all Front Office team members
Oversee the recruitment, onboarding, training and performance evaluation of the Front Desk, Guest Services, Concierge and Guest Experience teams
Drive performance by establishing KPIs, service benchmarks and quality standards, continuously identifying opportunities to enhance the guest experience
Ensure a seamless guest journey, delivering flawless check-in and check-out experiences and proactive service recovery when needed
Maintain a strong operational presence and visibility, particularly during peak periods, personally engaging with VIPs, long-stay, repeat and first-time guests
Build strong relationships across the Rooms Division and with other departments to ensure a cohesive and consistent guest experience
Lead and coordinate all Concierge and Guest Experience initiatives, including pre-arrival communication, in-stay personalization and post-stay follow-up
Manage labour and operating costs through effective rostering, budgeting, inventory control and purchasing decisions, ensuring optimal productivity
Lead or participate in projects and initiatives that support business needs, innovation and continuous improvement

Requirements:

Previous experience in a Front Office leadership role within a 5 luxury hotel*, managing Front Desk, Concierge, Guest Relations and Guest Experience operations
An authentic, engaging and strategic leadership style, with the ability to coach, inspire and develop high-performing teams
Strong understanding of luxury service standards, with exceptional attention to detail and a guest-centric mindset
A positive, resilient and solution-oriented attitude, able to adapt to a fast-paced and demanding environment
Impeccable communication skills, with the ability to engage confidently with guests, colleagues and senior leaders
Strong organisational, problem-solving and delegation skills
Solid business acumen, with experience in labour management, cost control, budgeting and P&L awareness
Minimum 2 years in a leadership role within Rooms Division
Professional / Technician degree or equivalent
Spanish / English language ability: High

What we offer:

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for business clothes
Complimentary Employee Meals
Discounts at our hotel restaurants
Discounts on local services
Housing allowance

Additional Information:

Job Posted:
January 21, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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