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Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller. Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of. We’re now hiring a Front Office Manager to help shape the Staycity guest journey.
Job Responsibility:
Ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments
Monitor and address feedback from guest satisfaction surveys, as well as third-party websites
Skilful resolution of disputes and complaints in a professional manner
Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports
Verify payments upon guest check-in, following established procedures for various payment methods
Support and ensure that our department employees consistently uphold the prescribed standards and service techniques
Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay
Manage and inspire a team of direct reports on a daily basis
Requirements:
Previous management experience of at least 2 years of experience working at the Front Desk in a similar property is essential
Experience using Opera
Excellent communication and interpersonal skills
What we offer:
Paid family leave (>1 year of service)
Flexible working patterns
Bonus scheme that rewards high performers
Discounted rates for overnight stays for you, your family and friends