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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Front Office - Guest Services Agent

Singapore, Singapore · Job Posted May 16, 2026
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Job Description

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Job Responsibility

  • Giving guests a smooth check-in and check-out
  • Processing operational needs
  • Addressing guest requests
  • Completing reports
  • Sharing the highlights of the local area
  • Following policies and procedures related to handling money and maintaining the security of the cash drawer
  • Following all check-in/out BSA procedures for every type of reservations
  • Accurately relaying property services, amenities, hours of operation, layout, and activities to employees
  • Operating, organizing, and balancing a cash register
  • Executing all property reservation policies related to cancellations, guarantees, deposits, wait lists, changes, and exceptions
  • Operating key machines to program electronic employee keys
  • Blocking and coordinating room assignments based on arrival and departure patterns and special requests
  • Documenting and processing wake-up calls
  • Staying aware of and providing directions/maps to local area activities, events, restaurants, entertainment venues, and houses of worship
  • Answering department telephone within 3 rings
  • Setting up work stations with necessary supplies
  • Establishing sufficient credit for all check-in reservations
  • Being familiar with safety deposit box procedures
  • Ensuring all shift duties are completed
  • Performing any task assigned by any manager
  • Assisting Concierge, Reservations and Business Centre queries
  • Legibly documenting maintenance needs on work orders
  • Participating in Monthly Department Meeting
  • Actively participating in QIT
  • Attending other meetings that involve Front Office operations
  • Submitting Good ideas & Wow stories

Requirements

  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None
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