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Assist staff with problem payments; process check-ins and check-outs; handle payments; coordinate with housekeeping; balance receipts; coach employees; maintain confidentiality and professionalism; address guests' needs; develop and maintain positive relationships; adhere to company policies and safety standards
Job Responsibility:
Expediting problem payments
Following up with guest regarding satisfaction with guest-related issues
Processing check-ins and check-outs
Handling payment types
Resolving disputes
Coordinating with housekeeping
Running daily reports
Reviewing shift logs and memo books
Preparing and balancing receipts
Guiding and coaching employees
Maintaining professionalism
Addressing guests' service needs
Developing positive working relationships
Performing other reasonable job duties as requested
Requirements:
High school diploma or G.E.D.
At least 1 year of related work experience
Eligible for individuals with working rights in Fiji
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