Front Office Guest Service Attendant Job at Marriott Bonvoy (Sheraton Fiji Golf & Beach Resort)

Campground Front Desk Supervisor

Trains, motivates, and leads Front Office associates in all responsibilities of ...

Location

United States , Charlotte

Salary:

Not provided

Six Flags New England

Expiration Date

Until further notice

Requirements

Ability to work nights, weekends and holidays if necessary
Works with and leads of a small team of associates responsible for the check in/out procedures and reservation process of the resort and contributing to the positive experience of hundreds of guests daily

Job Responsibility

Assists in the coordination and placement of front-line staff
oversees operation of front-line front office staff and ensures excellent guest service is provided while maintaining productivity
assists in coordination and placement of front desk, reservations, and concierge associates
Monitors guest service through routine audits and takes appropriate action when necessary
ensures guest check-in is maintained in a friendly and timely manner
assists in coordination and execution of cottage and RV space availability
Takes appropriate action to answer guest questions and resolves complaints
gives verbal direction and assistance to guests and ensures quality guest service is given
displays a positive attitude about the resort and division to all associates
Assists in ensuring that all department and resort policies are being upheld daily such as wardrobe and grooming policies, safety procedures, and quality

Assistant Front Desk Manager

Four Seasons Residence Club Aviara has an opening for an Assistant Front Desk Ma...

Location

United States of America , Carlsbad

Salary:

70000.00 - 73000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

1 year of progressive experience in Front Office or Guest Services management within a luxury hotel
Leadership, organizational, and interpersonal skills, with the ability to motivate and inspire a diverse team
Excellent communication skills and a genuine passion for guest service and personalized hospitality
Solid understanding of hotel operations, including Front Office systems (e.g., Opera, Guest Engagement platforms)
Proven ability to handle guest concerns with professionalism and grace
Degree or diploma in Hospitality Management or related field preferred
Reading, writing and oral proficiency in the English language

Job Responsibility

Provide a warm, personalized welcome to owners and guests, assisting with check-in and check-out processes
Handle VIP guests and special requests, ensuring all needs are met promptly and efficiently
Maintain thorough knowledge of Residence Club amenities, services, and local attractions to enhance guest experiences
Assist in the recruitment, training, and supervision of Front Desk, Operator, and Guest Service Attendant teams, promoting a culture of excellence in guest service
Supervise adherence to Four Seasons Standards for Guest Services Attendants and Guest Experience Concierge
Prepare staff schedules and complete payroll records in accordance with budgeted guidelines
Collaborate closely with Housekeeping and Engineering to ensure timely room readiness for owners and guests
Ensure consistent service techniques for check-in, check-out, and in-villa orientations
Utilize property management systems for complex check-in/out functions, reservations, room blocking, housekeeping status updates, posting adjustments, notes, and availability checks

What we offer

Health Insurance – Medical, Dental & Vision
401(k) Retirement Savings Plan
Excellent training and development opportunities
Exclusive discount and travel programs with Four Seasons Hotels and Resorts
Complimentary dry cleaning for employee uniforms
Complimentary employee meals

Fulltime

Bell Person

We are looking for a highly motivated individuals to join our Guest Services tea...

Location

United States , Manchester Village

Salary:

15.00 USD / Hour

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

At least one year in a customer service role with high guest interaction desired
Hospitality industry experience is preferred
Pleasant, helpful and engaging personality
Excellent verbal communication skills
Ability to work in a team environment is required
Ability to solve problems while working in a fast past environment is required
Able to work various shifts including days, nights, weekends and holidays is required
Must be able to work a full shift standing, walking, twisting, turning, bending, lifting up to 50 lbs. on a frequent basis is required

Job Responsibility

Provide exceptional customer service by being engaging and taking sincere interest
Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel
If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
You will be escorting and orienting the guest to the front desk for check-in
Upon check-in, you will escort the guests and their luggage to their room
Be knowledgeable of resort events, dining offerings, and amenities on a daily basis. Communicate these offerings to guests.
Be knowledgeable of local area offerings and events. Communicate this knowledge to guests
You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests
Own the cleanliness of entrance area, front porch, front desk and grand lobby area
Maintain order and cleanliness in the bell person closet and other storage areas

What we offer

comprehensive health insurance
retirement plans
paid time off
on-site wellness programs
local discounts
employee rates on hotel stays
ongoing training and development opportunities

Guest Relations Executive

Guest relations is the main link between all departments from a guest perspectiv...

Location

United Kingdom , London

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

Previous experience in guest relations, front office, or customer service within a luxury hotel or five-star hospitality environment
Strong understanding of luxury service standards and guest engagement
Experience handling VIP guests, complaints, and special requests with discretion and professionalism
Knowledge of hotel PMS systems (e.g., Opera or similar) is highly desirable
Background in hospitality or a related field is an advantage
Fluent English is essential
Ability to work shifts, weekends, and public holidays
Impeccable grooming and presentation, reflecting Sofitel’s luxury brand image

Job Responsibility

Attend the luxury forum on a daily basis advising team of VIP arrivals and special requests
Prepare arrivals for VIP guests, room allocations, welcome cards, placing gifts, preparing keys and anything else necessary
Prepare suite, limo arrivals and express check in regular guests
Support and assist the Front Office team whenever necessary, especially during busy periods
Attend the Front Office handover on a daily basis and brief Heartists on VIP arrivals
Communicate any special requests to the relevant departments in a timely manner
Performs related duties and special projects as assigned
Liaise with all departments to ensure all guests requests are taken care off
Follow Sofitel standards and ensures vision is maintained at all times
Co-operate, co-ordinate and communicate with other hotel departments as required

What we offer

Competitive Salary, departmental incentives and a loyalty bonus of £1,300
Employee Benefit Card – Discounted rates at Accor properties worldwide
Free Stays in the UK or Ireland (4 nights/year)
Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast
Complimentary Meals While on Duty
Special Rates in F&B, Rooms & Spa
Be Part of the Largest Hospitality Group in Europe
Exceptional Training and Development Opportunities through Apprenticeship Program
Global Growth Opportunities
Employee Assistance Program with 24/7 GP Access

Fulltime

Assistant Manager - Guest Service

Position Overview: Responsible for maintaining high quality of guest services pr...

Location

India , Mumbai

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Graduate in Hotel Management / Hospitality Management (preferred)
Any graduate with relevant hotel experience may also be considered
3–5 years in Front Office / Guest Services
At least 1–2 years in a supervisory role (Team Leader / Supervisor)
Experience in mid-scale or branded hotels (Accor preferred)
Knowledge of PMS (Opera / or similar systems)
Understanding of check-in/check-out procedures, reservations, billing
Familiarity with guest handling, complaint resolution, and upselling
Strong guest engagement & service excellence mindset
Ability to handle escalations and difficult situations

Job Responsibility

Maintain high quality of guest services primarily in the areas of arrivals, departures, rooming, food & services and special needs and enquiries that guests may have during their stay
Optimize hotel occupancy, room rate, handling guest complaints professionally and effectively
Assist the Guest Service Manager to operate a highly proficient and productive guest services of the hotel
Responsible for sales according to hotel task
Must have a thorough working knowledge of the operations to include the front desk, reception/cashiering procedures, reservations and outlet services
Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive
Assist in conducting training for all Guest Service team
Assist Guest Service Manager in formulating new procedures and directives in order to continue improve the Department
Assist the Guest Service Manager in establishing on-going On Job Training Programs within the department
Induct new staff into the team, department and Hotel in the first week of their employment following guidelines

Fulltime

Guest Service Associate

Prime Function: Ensure to provide proficient and professional guest service to t...

Location

India , Mumbai

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
Ensure to attend to guest complaints, requests or inquiries regarding the food and services
Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale and guest service
Identify optimal, cost effective use of the resources and educate the team on the same
Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service
Ensure to be familiar with all dishes on the menu
Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis
Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills
Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner

Job Responsibility

Provide proficient and professional guest service to the guests by meeting and also exceeding their expectations
Welcome the guests by greeting them as per the standards
Facilitates the functioning of and / or oversees the functioning of Guest Service deparment (Front Office and F&B Service)
Be ready and responsible for any job, which may be assigned by the Management

Fulltime

Guest Relations Ambassador

To provide a personalized service to all the guests, fully aware and following t...

Location

United Arab Emirates , Ras Al-Khaimah

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures
To assist the Inspired Meetings teams and any other department in guest relation needs or pre-event arrangements
To personally welcome guests and escort them to their rooms, outlets or other public areas as requested
To offer welcome drinks and towels to check-in guests at the reception
To present the outlets and describe the hotel services to the guest and to promote the internal activities and events
To ensure uncompromising levels of cleanliness and maintenance through own responsibility
To use appropriate materials, equipments and supplies for the smooth run of the guest relation operations and to ask for requisitions accordingly
To use the proper telephone etiquette as per Sofitel standards
To be most of the time in the guest area and to socialize with guests, playing a Public Relations role, in order to build strong and long-term relationships
To ensure that the privacy of the guests and the confidentiality of the information is respected

Job Responsibility

To provide a personalized service to all the guests
To assist the Inspired Meetings teams and any other department in guest relation needs or pre-event arrangements
To personally welcome guests and escort them
To offer welcome drinks and towels to check-in guests
To present the outlets and describe the hotel services
To ensure uncompromising levels of cleanliness and maintenance
To use appropriate materials, equipments and supplies
To use the proper telephone etiquette
To be most of the time in the guest area and to socialize with guests
To ensure that the privacy of the guests and the confidentiality of the information is respected

What we offer

meaningful employment
a warm and welcoming culture
excellent working conditions
promotion of the development of all people, including those with disabilities

Fulltime

Guest Services Manager

About Four Seasons: Four Seasons is powered by our people. We are a collective o...

Location

United States of America , Los Angeles

Salary:

85000.00 - 95000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Schedules all Guest Services and Concierge team members, including Bell, Valet Parking, and Door staff
Completes all required payroll documentation and prepares accurate labor forecasts
Performs all reasonable services requested by guests, anticipates their needs
Ensures all guest vehicles and keys are handled with utmost caution, professionalism, and security
Coordinates seamless cooperation among Guest Service and Concierge
Handles guest complaints related to Guest Services and Concierge with professionalism, maturity, and discretion
Develops action plans to address recurring service glitches within Guest Services and Concierge
Responds appropriately and efficiently to all hotel emergencies or safety situations
Oversees the welcoming of all curbside guests and VIP arrivals
Coordinates management lobby presence during peak arrival and departure periods

Job Responsibility

Demonstrates strong foundational knowledge of team building
Ensures consistency across Guest Services and Concierge by developing, implementing, and maintaining clear policies, procedures, and standard practices
Ensures all Guest Services, Valet, Bell, and Concierge colleagues consistently comply with core and culture service standards
Serves as a highly visible leader in the public areas
Interviews, selects, trains, coaches, and supervises staff
Conducts required departmental commitments including standards testing, monthly meetings, and performance reviews
Designates a qualified supervisor or manager to oversee operations when absent
Builds schedule coverage for Guest Services and Concierge
Personally engages in guest complaint resolution
Ensures glitches and service recovery follow‑ups are completed accurately

What we offer

Comprehensive benefits package: Medical/Dental/Vision
401K Retirement Savings Plan
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Free On-Site Parking
Training Program, Tuition Reimbursement
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms

Fulltime

Front Office Guest Service Attendant

Marriott Bonvoy

Location:
Fiji , Sheraton Fiji Golf & Beach Resort

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 20, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Front Office Guest Service Attendant

Marriott Bonvoy

Location:Fiji , Sheraton Fiji Golf & Beach Resort

Category:Hospitality and Tourism

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:November 20, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Front Office Guest Service Attendant

Campground Front Desk Supervisor

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Location:
Fiji , Sheraton Fiji Golf & Beach Resort

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Job Posted:
November 20, 2025