Front Office Guest Service Assistant

• Greeting guests
• Assisting with check-in and check-out
• Handling inquiries and complaints
• Booking reservations
• Providing information about local attractions
• Maintaining a clean and organised workspace
• Remaining calm and professional in high-pressure situations
• Offering support to colleagues across all areas of the business to ensure a first-class guest experience

• Communication skills: Excellent communication skills, both verbal and written
• Organisational skills: Good organizational skills to manage workload efficiently
• Attention to detail: Detail-oriented to ensure all guest information is accurate and bookings are processed efficiently
• Technical skills: Basic computer skills, including proficiency in Microsoft Office, email, and internet use
• Experience with hotel management software systems such as Opera or Fidelio will be an added advantage
• Passionate about providing an exceptional guest experience and living through brand standards

Experience with hotel management software systems such as Opera or Fidelio

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Free staff parking