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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Front Office Guest Service Assistant - Airport Representative

Fiji · Job Posted July 04, 2026
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Job Description

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Front Office Guest Service Assistant because together, we are better. Start your career at Sheraton, where you don't just work - you belong.

Job Responsibility

  • Be the connecter and facilitator of collective power and supervise the front office team, supporting them with general operational tasks
  • Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
  • Assist guests arriving and departing the hotel through the check in and departure process
  • Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
  • Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
  • Take guest reservations and perform cash handling & credit card responsibilities
  • Oversee service standards whilst identifying and implementing improvement initiatives
  • Be a confident and welcoming supervisor, creating a community that empowers your team to grow and reach their potential
  • Plan and execute team building activities for your team as together we are better.

Requirements

  • Diploma or certificate in Hospitality Management, Tourism, Business Administration, or a related field (Bachelor's degree preferred)
  • Training or certification in customer service, leadership, or front office operations is an advantage
  • Knowledge of hotel reservation systems/PMS (e.g., Opera) and basic office software
  • Relevant experience in a similar supervisory role
  • Strong communication, problem‑solving, and guest‑service skills
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude
  • Eligible for individuals with working rights in Fiji.

Nice to have

  • Training or certification in customer service, leadership, or front office operations is an advantage
  • Bachelor's degree preferred

What we offer

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
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