Front Office Guest Relations Officer Job at Four Seasons (Taipa, Macao)

Front Office Guest Service Attendant

Assist staff with problem payments; process check-ins and check-outs; handle pay...

Location

Fiji , Sheraton Fiji Golf & Beach Resort

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D.
At least 1 year of related work experience
Eligible for individuals with working rights in Fiji

Job Responsibility

Expediting problem payments
Following up with guest regarding satisfaction with guest-related issues
Processing check-ins and check-outs
Handling payment types
Resolving disputes
Coordinating with housekeeping
Running daily reports
Reviewing shift logs and memo books
Preparing and balancing receipts
Guiding and coaching employees

What we offer

Equal opportunity employer
Fosters diverse environment
Non-discrimination policy

Parttime

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...

Location

United States , New York

Salary:

84000.00 - 106000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assist Front Office Manager in administering front office functions
Supervise staff
Ensure guest and employee satisfaction
Maximize financial performance of the department
Manage day-to-day operations
Handle complaints and resolve conflicts
Improve service performance
Collaborate on departmental service improvements
Provide exceptional customer service
Implement customer recognition programs

What we offer

Bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off
Life insurance
Group disability insurance
Travel discounts
Adoption assistance
Paid parental leave

Fulltime

Mgr-Front Office II

Responsible for all front office functions and staff. Areas of responsibility in...

Location

India , Bengaluru

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
2 years experience in guest services, front desk, or related professional area

Job Responsibility

Responsible for all front office functions and staff
Directs and works with managers and employees to execute front office operations
Improves guest and employee satisfaction
Maximizes financial performance of the department
Leads guest services team
Maintains guest services and front desk goals
Manages projects and policies
Ensures exceptional customer service
Manages and conducts human resource activities

Fulltime

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...

Location

United States , Washington D.C.

Salary:

67000.00 - 84000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions
supervises staff on a daily basis
ensures guest and employee satisfaction
maximizes financial performance of the department
manages day-to-day operations
handles complaints and resolves conflicts
collaborates on improving departmental service
ensures compliance with policies and procedures

What we offer

Bonus program
comprehensive health care benefits
401(k) plan with up to 5% company match
employee stock purchase plan at 15% discount
accrued paid time off
life insurance
group disability insurance
travel discounts
adoption assistance
paid parental leave

Fulltime

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...

Location

United States , Boston

Salary:

67000.00 - 84000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions
supervises staff
ensures guest and employee satisfaction
maximizes financial performance of the department
manages day-to-day operations
handles complaints and disputes
improves service performance
ensures compliance with policies and procedures

What we offer

Bonus program
comprehensive health care benefits
401(k) plan with up to 5% company match
employee stock purchase plan at 15% discount
accrued paid time off
life insurance
group disability insurance
travel discounts
adoption assistance
paid parental leave

Fulltime

Front Office Manager

Responsible for managing front office operations, ensuring guest satisfaction, a...

Location

India , Bengaluru

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
2 years experience in guest services, front desk, or related professional area

Job Responsibility

Manage all front office functions and staff
ensure guest arrival and departure procedures are effectively performed
establish collaborative relationships with employees
manage department budgets
ensure property policies are administered fairly
provide exceptional customer service
create a conducive atmosphere for guest relations
respond to guest complaints and feedback
analyze front office operations and solve recurring issues
manage hiring, performance appraisals, and mentoring of employees

What we offer

Equality-focused work environment
access to global team collaboration
fostering a light and playful atmosphere
multicultural and inclusive environment

Fulltime

Director of Front Office

The Director of Front Office is a key leadership position responsible for managi...

Location

United States , Captiva

Salary:

Not provided

South Seas

Expiration Date

Until further notice

Requirements

High School diploma or GED required
associate or bachelor’s degree in hospitality, Business Administration, or a related field strongly preferred
Minimum of 5 years in a hotel Front Office leadership role, preferably within a resort or luxury property
Minimum of 3 years’ experience managing a team, including hiring, coaching, scheduling, and performance reviews
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Proficiency in SMS HOST, HotSOS, Safelok, Zingle, iHotelier, and related property management systems preferred
Strong written and verbal communication skills
fluency in English required
bilingual (Spanish or Creole) is a plus
Ability to communicate complex information clearly and effectively with guests, peers, and senior leadership

Job Responsibility

Lead, mentor, and develop a high-performing Front Office team
Responsible for recruiting, hiring, onboarding, training, performance management, and succession planning for all Front Office team members
Conduct regular team meetings, daily briefings, one-on-ones, and annual performance evaluations
Ensure all team members are trained in service standards, property protocols, emergency procedures, and resort systems
Oversee day-to-day operations of the Front Desk, Concierge, Bell Staff, and Guest Services functions
Ensure guest arrival, room assignment, check-in/check-out processes, and billing operations are executed accurately and efficiently
Monitor daily reports (e.g., arrivals, departures, VIPs, special requests) and coordinate with Housekeeping, Reservations, and Engineering to meet guest needs
Ensure accurate handling of financial transactions, deposits, adjustments, and cash reconciliation procedures
Maintain daily shift logs and ensure proper documentation for all operational activities
Serve as the primary point of contact for guest issues, complaints, and feedback, responding promptly and empathetically while ensuring successful resolution

What we offer

Base Pay + Annual Bonus
Low-cost Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4 percent
Commuter and Company-paid Toll Programs
Complimentary Shift Meal
Relocation Assistance
Housing Assistance

Fulltime

Guest Relations

Entry-level management position responsible for leading and assisting with daily...

Location

India , Amritsar

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Coaches, counsels, and encourages employees
Handles employee questions and concerns
Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager
Guides daily Front Desk shift operations

Fulltime

Front Office Guest Relations Officer

Four Seasons

Location:
China , Taipa, Macao

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 22, 2026

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