Front Office Guest Relations Officer Job at Four Seasons (Seoul)

Front Office Guest Relations Officer

Location

China , Taipa, Macao

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A minimum of a High School or equivalent education
Reading, writing, and oral proficiency in Chinese and English
Ability to communicate in Chinese is preferred
Pleasant and caring attitude toward the guest
Able to work flexible hours

Job Responsibility

Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures
Check guests out of the hotel in accordance with procedures
make change, cash checks, exchange foreign currency, and post charges to guest accounts
Handle guest problems or complaints
Utilize the computer system in running daily reports and in blocking special requests
Perform tasks and projects as delegated by the Assistant Manager, Reception Manager or Director of Rooms

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Front Office Guest Relations Officer

The Four Seasons Hotel Seoul is looking for Front Office Guest Relations Officer...

Location

Korea, Republic of , Seoul

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Excellent personal presentation and interpersonal skills
Attention to detail and the ability to multi task are required
Excellent communication skills are essential
Warm welcoming smile, a positive attitude and be knowledgeable about the local area
Reading, writing and oral fluency in both the Korean & English language
College degree preferably specializing in hospitality
Must already possess valid work authorization in South Korea

Job Responsibility

Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work

Fulltime

Guest Relations Supervisor (Front Office)

Guest Relations Supervisor (Front Office) (Sausalito, CA) ESSENTIAL JOB FUNCTION...

Location

United States , Sausalito

Salary:

31.97 USD / Hour

Cavallo Point Lodge

Expiration Date

Until further notice

Requirements

Must be naturally enthusiastic, centered, and organized person to supervise the diverse personalities of the Front Desk staff
Must possess excellent communication skills combined with a pleasant personality and ability to make frequent eye contact
Ability to speak, hear, read and write English, count, and file alphabetically and numerically with precision
Ability to operate basic office equipment
computer and related programs, fax, copier, and scanner
Capable of remembering guests' names and use them frequently
Must have a valid driver's license and acceptable driving record
High School Diploma or equivalent acceptable experience
Must be able to stand on feet for 8-hour shifts
Must be able to lift up to 20 lbs. on a regular and continuing basis

Job Responsibility

Supervise the front desk staff directly, maintaining and improving current department standards
Assist in Front Desk scheduling based on occupancy levels
Provide and oversee training for newly hired Curators, including updates to the training manual
Assist Front Office Manager duties in keeping Front Desk inventory/supplies updated and current
guest handouts, room keys and packets, brochures, etc
Oversee the wine reception in the lobby
making sure there are enough glasses, and wine each night
Oversee the coffee and pastry setup daily, communicating with In Room Dining when more coffee or pastries are needed
Updating the package board in the conference room daily, keeping track of arriving guests with packages and communicating the correct information to the Front Desk agents
Ensure that the pending rooms log is being handled efficiently, which includes working with Front Desk agents to manage the inventory

Fulltime

Front Office Guest Service Agent

The Front Office Guest Service Agent process all guest check-ins, check-outs, ro...

Location

Fiji , Tokoriki Island

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Certificate in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Minimum 2 years’ experience in Front Office, Guest Services, or another operational leadership role within the hotel industry
Proven experience handling guest concerns, operational challenges, and team supervision
Experience in managing shift operations in a 4‑ or 5‑star hotel environment strongly preferred
Demonstrated ability to lead cross-functional teams effectively
Background in handling emergencies, incident reporting, or security procedures is an advantage
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude
Eligible for individuals with working rights in Fiji

Job Responsibility

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
Secure payment
activate/reissue room keys
Ensure rates match market codes, document exceptions
Verify/adjust billing for guests
Communicate to appropriate staff when guests are waiting for an available room
Advise guest of messages
Clear departures in computer system
Coordinate with Housekeeping to track room status and guest concerns
File guest paperwork or documentation

What we offer

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Fulltime

Guest Relations Officer

Supply guests with directions and information regarding property amenities, serv...

Location

South Africa , Midrand

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma/G.E.D. equivalent
No related work experience is required
No supervisory experience is required

Job Responsibility

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Follow up with guests to ensure their requests or problems have been met to their satisfaction
Receive, record, and relay messages accurately, completely, and legibly
Respond to special requests from guests with unique needs
Communicate VIP arrivals to designated personnel for escort and delivery of amenities
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information

Fulltime

Guest Relations Officer

The Four Seasons Hotel Kyoto is looking for a Guest Relations Officer. Candidate...

Location

Japan , Kyoto

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Successful candidates must possess legal work authorization for Japan

Job Responsibility

Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
Checks guest out of the hotel, preparing and explaining the bill
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

Fulltime

Front Office - Guest Services Agent

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Giving guests a smooth check-in and check-out
Processing operational needs
Addressing guest requests
Completing reports
Sharing the highlights of the local area
Following policies and procedures related to handling money and maintaining the security of the cash drawer
Following all check-in/out BSA procedures for every type of reservations
Accurately relaying property services, amenities, hours of operation, layout, and activities to employees
Operating, organizing, and balancing a cash register
Executing all property reservation policies related to cancellations, guarantees, deposits, wait lists, changes, and exceptions

Fulltime

Guest Relations Officer

To provide a range of services to guests upon arrival and departure to make the ...

Location

Mauritius , Beau Champ

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Holds a Diploma in Hospitality Management
Has 1 -2 years of relevant experience in 5 star hotels/resorts
Fluent in both English and French, an additional third language beneficial
Possesses excellent math and psychometric abilities
Excellent computer skills and working knowledge of Opera/PMS

Job Responsibility

Ensure smooth check-in and check-out of all guests
Anticipate guest needs and take ownership of guest concerns and requests
Perform guest arrival, guest departure, cashiering tasks
Meet and greet arriving and departing guests
Act as point of contact for in-house guests and local customers
Attend to concierge requests
Conduct routine maintenance and public area inspections
Handle all Four Seasons Messenger Requests and Mobile App Requests

Fulltime

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Front Office Guest Relations Officer

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