Front Office Guest Relations Officer Job at Four Seasons (Taipa, Macao)

Front Office Guest Relations Officer

The Four Seasons Hotel Seoul is looking for Front Office Guest Relations Officer...

Location

South Korea , Seoul

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Excellent personal presentation and interpersonal skills
Attention to detail and the ability to multi task are required
Excellent communication skills are essential
Warm welcoming smile, a positive attitude and be knowledgeable about the local area
Reading, writing and oral fluency in both the Korean & English language
College degree preferably specializing in hospitality
Must already possess valid work authorization in South Korea

Job Responsibility

Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

Fulltime

Front Office Guest Relations Officer

The Four Seasons Hotel Seoul is looking for Front Office Guest Relations Officer...

Location

Korea, Republic of , Seoul

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Excellent personal presentation and interpersonal skills
Attention to detail and the ability to multi task are required
Excellent communication skills are essential
Warm welcoming smile, a positive attitude and be knowledgeable about the local area
Reading, writing and oral fluency in both the Korean & English language
College degree preferably specializing in hospitality
Must already possess valid work authorization in South Korea

Job Responsibility

Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work

Fulltime

Guest Relations Officer

Supply guests with directions and information regarding property amenities, serv...

Location

South Africa , Midrand

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma/G.E.D. equivalent
No related work experience is required
No supervisory experience is required

Job Responsibility

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Follow up with guests to ensure their requests or problems have been met to their satisfaction
Receive, record, and relay messages accurately, completely, and legibly
Respond to special requests from guests with unique needs
Communicate VIP arrivals to designated personnel for escort and delivery of amenities
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information

Fulltime

Guest Relations Officer

The Four Seasons Hotel Kyoto is looking for a Guest Relations Officer. Candidate...

Location

Japan , Kyoto

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Successful candidates must possess legal work authorization for Japan

Job Responsibility

Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
Checks guest out of the hotel, preparing and explaining the bill
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

Fulltime

Front Office - Guest Services Agent

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Giving guests a smooth check-in and check-out
Processing operational needs
Addressing guest requests
Completing reports
Sharing the highlights of the local area
Following policies and procedures related to handling money and maintaining the security of the cash drawer
Following all check-in/out BSA procedures for every type of reservations
Accurately relaying property services, amenities, hours of operation, layout, and activities to employees
Operating, organizing, and balancing a cash register
Executing all property reservation policies related to cancellations, guarantees, deposits, wait lists, changes, and exceptions

Fulltime

Guest Relations Officer

To provide a range of services to guests upon arrival and departure to make the ...

Location

Mauritius , Beau Champ

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Holds a Diploma in Hospitality Management
Has 1 -2 years of relevant experience in 5 star hotels/resorts
Fluent in both English and French, an additional third language beneficial
Possesses excellent math and psychometric abilities
Excellent computer skills and working knowledge of Opera/PMS

Job Responsibility

Ensure smooth check-in and check-out of all guests
Anticipate guest needs and take ownership of guest concerns and requests
Perform guest arrival, guest departure, cashiering tasks
Meet and greet arriving and departing guests
Act as point of contact for in-house guests and local customers
Attend to concierge requests
Conduct routine maintenance and public area inspections
Handle all Four Seasons Messenger Requests and Mobile App Requests

Fulltime

Guest Relations Officer

Checks in guests in an efficient and friendly manner, using guest name whenever ...

Location

Japan , Kita-ku, Osaka

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

College degree preferably specializing in Hospitality major
2 Years in a front desk role or 2 years’ luxury customer service experience are necessary
Requires working knowledge of Four Seasons services, policies, or operations and generally learns on-the-job
Requires knowledge of the ability to operate computer equipment
Ability to read and speak English and Japanese in a clear manner

Job Responsibility

Checks in guests in an efficient and friendly manner, using guest name whenever possible
Assures that guest is assigned type of room requested and the correct rate is charged
Reconfirms stay dates, special requests, and reason for stay
Arranges for luggage to be delivered to guest room
Issues correct keys to the guest
Checks out guest at end of stay
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
Settles bill accurately through credit card or cash transaction and ensures billing clarity
Maintains a balanced bank assigned by the hotel
Makes change, cashes checks, exchanges foreign currency and produces paid outs for vendors and guests

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Guest Relations Officer

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Report for duty on time, well groomed and in a clean and smart uniform
Attend daily line up with the Front Office team
Follow all hotel rules and regulations
Keep desk tidy and immaculate
Maintain good working relationships with all hotel staff
Work with Guest Services Team for glass door and lift lobby coverage
Communicate with Bell Captains for timely luggage handling and guest requests
Meet and greet VIP3 and limo guests for in-room check-in
Update daily show room availability and accessibility of show room keys
Warmly welcome VIP guests attending functions or dining

Fulltime

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