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Four Seasons Logo Four Seasons · Hospitality and Tourism

Front Office GRO

China, Hangzhou · Job Posted January 29, 2026
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Job Description

The Front Office GRO welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the Front Office and Guest Services department, reporting into the Front Desk Manager.

Job Responsibility

  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
  • Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone
  • Resolves guest complaints,and find opportunities to recognize and personalize the service experience for all guests.

Requirements

  • One year experience working within a luxury hotel or similar environment is considered an asset
  • Excellent interpersonal skills and communication skills
  • Cross cultural sensitivity, and customer service orientation
  • Guest centricity and understanding the importance of guest preferences
  • Mandarin speaking is required.

What we offer

  • Competitive Salary, wages and benefits
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Employee activities
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