Front Office Executive, Marriott Bonvoy

Front Office Executive

Marriott Bonvoy

Location:
India, Mahabalipuram

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Front Office Executive position at Four Points by Sheraton Mahabalipuram Resort & CC, responsible for guest check-ins, payment processing, room assignments, and resolving guest issues while assisting management with various operational tasks.

Job Responsibility:

Assist staff with expediting problem payments
Follow up with guest regarding satisfaction with guest-related issues
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Set up accurate accounts for each guest upon check-in
Anticipate sold-out situations and obtain satisfactory alternative accommodations
Block rooms in the computer and identify designated requirements and requests
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Coordinate with Housekeeping to track readiness of rooms for check-in
Review shift logs/daily memo books and document pertinent information in logbooks
Count bank at the beginning and end of shift
Balance and drop receipts according to Accounting specifications
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Nice to have:

No supervisory experience required
No license or certification required

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Supportive community environment
Global team membership
Professional development opportunities

Additional Information:

Job Posted:
September 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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