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Marriott Bonvoy Logo Marriott Bonvoy · IT - Administration

Front Office Executive

Fiji, Tokoriki Island · Job Posted June 10, 2026
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Job Description

The Front Office Executive is responsible for overseeing front desk operations during the overnight shift while performing all night audit functions to ensure the accuracy and integrity of hotel financial records. The role ensures seamless guest service, accurate reporting, and compliance with Marriott brand standards. The position acts as the primary point of contact overnight, handling guest requests, audit processes, and coordinating with relevant departments to maintain operational excellence. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

Job Responsibility

  • Oversee front desk operations during overnight shift
  • Perform all night audit functions
  • Handle guest requests and audit processes
  • Coordinate with relevant departments
  • Represent property management in resolving guest or property related situations
  • Perform night audit procedures including posting daily transactions and balancing guest ledgers
  • Verify accuracy of room rates and occupancy, F&B and POS postings, discounts, rebates, and allowances
  • Reconcile cash floats and credit card transactions
  • Generate and review daily revenue reports, trial balance and audit summaries
  • Identify and report discrepancies
  • Ensure compliance with all financial and audit procedures
  • Manage front desk operations during night shift including late check-ins and early check-outs
  • Maintain accurate guest profiles, room status, and billing details
  • Ensure smooth handover to morning shift
  • Follow all Front Office SOPs and Marriott brand standards
  • Ensure Cash Handling procedure is followed
  • Deliver professional, courteous, and efficient service
  • Handle guest concerns promptly
  • Ensure guest satisfaction
  • Support VIP arrivals and special requests
  • Ensure adherence to cash handling procedures, safety and security guidelines, grooming and uniform standards
  • Monitor overnight activities
  • Coordinate with security and other departments
  • Maintain a safe and secure environment
  • Prepare and submit night audit reports, shift reports and logbooks
  • Communicate key updates to Front Office Manager, Income Auditor, and morning shift team
  • Work closely with other departments
  • Support team members
  • Participate in training and continuous development programs

Requirements

  • Strong understanding of Front Office operations and night audit procedures
  • Knowledge of PMS systems (Opera preferred)
  • Basic accounting and numerical skills
  • Attention to Detail
  • Customer Focus
  • Reliability
  • Problem Solving
  • Communication
  • Basic computer proficiency (PMS, MS Office)
  • Mathematical accuracy and reconciliation skills
  • Report generation and data review
  • Eligible for individuals with working rights in Fiji
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