Front Office Executive

• Assist staff with expediting problem payments (e.g., problems processing credit card)
• follow up with guest regarding satisfaction with guest-related issues
• process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
• process all payment types such as room charges, cash, checks, debit, or credit
• anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations
• process all check-outs including resolving any late and disputed charges
• answer, record, and process all guest calls, messages, requests, questions, or concerns
• coordinate with Housekeeping to track readiness of rooms for check-in
• run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
• cash guests' personal checks and traveler's checks
• review shift logs/daily memo books and document pertinent information in logbooks
• count bank at the beginning and end of shift
• balance and drop receipts according to Accounting specifications
• assist management in training, motivating, and coaching employees
• serve as a role model
• report accidents, injuries, and unsafe work conditions to manager
• complete safety training and certifications
• follow all company policies and procedures
• ensure uniform and personal appearance are clean and professional
• maintain confidentiality of proprietary information
• anticipate and address guests’ service needs
• speak with others using clear and professional language
• prepare and review written documents accurately and completely
• answer telephones using appropriate etiquette
• develop and maintain positive working relationships with others
• ensure adherence to quality expectations and standards
• stand, sit, or walk for an extended period of time
• move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• perform other reasonable job duties as requested by Supervisors

At least 1 year related work experience

• Equal opportunity employer
• access to opportunities
• non-discrimination based on disability, veteran status, or other protected basis