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Front Office Duty Manager

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Marriott Bonvoy

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Location:
Australia , Perth

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join us as a Duty Manager in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers. This is a Full-Time position working a variety of shifts.

Job Responsibility:

  • Manage day-to-day operations and ensure the quality and standards of the hotel are met
  • Assist guests arriving and departing the hotel through the check in and departure process
  • Handle general enquiries whilst providing a friendly, genuine service with each traveller experience
  • Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
  • Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met
  • Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations
  • Build and strengthen relationships with existing and new travellers to enable future bookings
  • Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals

Requirements:

  • Experience with OPERA property management system or similar
  • Relevant experience in a similar managerial role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude
  • Hold or willing to obtain an Approved Managers Card
  • Able to act as a role model and willing to train new associates
What we offer:
  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Additional Information:

Job Posted:
February 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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