Front Office Director

• Communicate effectively both orally and in writing to provide clear direction to staff
• Observe performance and encourage improvement
• Interview, select, trains, supervises, evaluated, counsels, and administers disciplinary procedures for front office staff
• Monitor lobby traffic and makes staffing adjustments as required
• Reviews VIP reservations and ensures proper handling of VIP's and groups, administers amenity orders, and resumes for incoming guests
• Monitors special reservation requests handling and oversees rate changes on in-house guests
• Computes daily payroll, schedules, and other reports
• Analyzes data and makes decisions based on prior experiences and knowledge of circumstances to ensure staffing levels are applicable to the occupancy of the hotel
• Manages front office staff, resolves guest concerns, and implements resolution by using discretion and judgment
• Frequently serves in role as Manager On Duty
• Fields guest complaints, conducting a thorough research to develop the most effective solutions and negotiate results
• Analyzes data and makes decisions based on prior experiences and knowledge of circumstances to ensure staffing levels are applicable to the occupancy of the hotel
• Manages front office staff, resolves guest concerns, and implements resolution by using discretion and judgment
• Frequently serves in role as Manager On Duty
• Fields guest complaints, conducting a thorough research to develop the most effective solutions and negotiate results
• Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning
• Remain calm and alert especially during emergency situations and heavy hotel activity
• Plans and implements detailed steps by using experienced judgment and discretion
• Regularly review Front Office S.A.L.T scores to maximize rooms' revenue
• Facilitate departmental meetings

• High school diploma or its equivalent
• Hotel experience required
• A minimum of 4 year degree from an accredited university in Business Administration, Hospitality Management or related major
• 4 years experience as Director of Front Office or Front Office Manager or a combination of both experience and education
• Additional language ability preferred

Additional language ability preferred

• EARLY PAY OR EARNED WAGE ACCESS get paid before payday
• medical
• dental
• vision
• pet discount program
• identity theft protection
• pre-paid legal support
• flexible spending accounts
• matched 401K
• life
• critical accident or illness
• short- & long-term disability
• paid time off
• wellness programs
• wonderful hotel discounts