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Front Office Crew Member

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360 Resourcing Solutions

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Location:
Netherlands , Amsterdam

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Contract Type:
Not provided

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Salary:

2510.00 - 2990.00 GBP / Month

Job Description:

As the first point of contact for our guests, you'll play a crucial role in ensuring their stay is comfortable and enjoyable.

Job Responsibility:

  • Welcome and acknowledge all guests according to company standards
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
  • Process all payment types such as room charges, cash, checks, debit, or credit
  • Process all check-outs including resolving any late and disputed charges
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
  • To actively support other departments and act when assistance is needed
  • Complete designated cashier and closing reports in the computer system
  • Ensure communication procedures are effective and efficient on a day-to-day basis
  • Actively communicate positively and effective between the reception team and the housekeeping team
  • Have a sound knowledge of the local area regarding history, places of interest and special events
  • To be able to act with initiative, planning and possible consequences
  • To develop interactive customer relations
  • Work in the day-to-day operations of the bar & restaurant
  • Taking, preparing, and serving orders varying from cocktails, coffees to dishes for breakfast, lunch, and dinner
  • Making sure that all servicing & kitchen equipment are clean, well maintained and meet all hygiene, health and safety regulations
  • Maintain cleanliness of the fridges, dishes and overall bar and restaurant furniture

Requirements:

  • Front Office experience
  • OPERA knowledge is an advantage
  • Enthusiasm & a true team player
  • Friendly and service oriented
  • Experience working with a culturally diverse team
  • A valid residence and working permit for the Netherlands is required
  • English speaking: Dutch is a plus
  • Willing to work different shifts, including weekends & holidays

Nice to have:

  • OPERA knowledge
  • Dutch speaking
What we offer:
  • Travel discounts
  • Free parking
  • Travel allowance
  • 25 holiday days
  • 8% holiday allowance
  • Cycas smiles Reward & Celebration program
  • Free use of on property gym
  • Recruitment bonus up to EUR 1000,- gross when you bring in a new Cycadette
  • Cycas Savings: many discounts on a variation of online webshops
  • Guidance and training possibilities
  • Growth opportunities with your hotel & within Cycas
  • Great learning & development opportunities
  • Being part of a fast-growing hospitality company
  • Great travel discounts for you and friend & family at Cycas Hospitality & Marriott properties
  • 50% discount on food & beverage at most of the Cycas properties
  • Complimentary voucher for 1 night stay at a Cycas property after your 1st year of employment

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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