Front Office Coordinator

• Maintain a polished and inviting front office by greeting guests and employees, and directing visitors
• Continually refine and implement front desk guidelines and systems to enhance efficiency and elevate our hospitality standards
• Ensure the overall office appearance reflects our brand and culture, while proactively identifying opportunities to improve the workplace experience
• Serve as the primary point of contact for employee inquiries and facilities related issues, ensuring prompt and professional resolutions
• Coordinate the setup and breakdown of meeting rooms as necessary
• Oversee the inventory and ordering of office supplies, and equipment including café supplies
• Manage incoming and outgoing mail and packages
• Organize and manage weekly catered lunches, including menu selection, scheduling, order placement, setup and cleanup
• Develop and maintain strong relationships with vendors and building management, including engineers, cleaning staff, contractor and catering services
• Monitor security protocols including the WEX ticketing system and visitor list to ensure the safety of our workplace
• Process invoices for payment in a timely and accurate manner
• Collaborate with onsite IT support as necessary for events and day to day operational needs
• Partner with the Richmond Workplace Experience supervisor to plan and execute creative events, special projects and operational needs
• Provide support for individual CX teams and work alongside the Customer Experience Project Manager to coordinate on-site activities and initiatives

• Ability to be 100% onsite
• Experience in office administration, facilities coordination or similar preferred
• Excellent communication and interpersonal skills
• Ability to handle confidential information with discretion
• Excellent planning, organizational, and time management skills
• Proficiency with Microsoft Office Suite and Google Workplace
• Professional demeanor and enthusiasm about creating a positive work environment
• Strong problem solving skills
• Ability to thrive in a fast paced environment

Reasonable accommodation for individuals with disabilities