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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Front Office Concierge

United Kingdom, London · Job Posted February 19, 2026
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Job Description

We are hiring for a Front Office Concierge based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair. Part of Marriott International, the largest hospitality brand in the world. When you join the Sheraton family, you become a member of its global community. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. Join us on our mission to be ‘The World’s Gathering Place’.

Job Responsibility

  • Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
  • Respond to special requests from guests with unique needs and follow up to ensure satisfaction
  • Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem
  • Review shift logs/daily memo books and document pertinent information in logbooks
  • Monitor club lounge for seating availability, service, safety, and well-being of guests
  • Perform other related tasks as assigned by management
  • Perform other reasonable job duties as requested by Supervisors

Requirements

  • Respond to guest requests for special arrangements or services
  • Gather, summarize, and provide information to guests about the property and surrounding area
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Contact appropriate individual or department to resolve guest issues
  • Review shift logs/daily memo books and document pertinent information
  • Monitor club lounge for seating availability, service, safety, and well-being of guests
  • Report accidents, injuries, and unsafe work conditions to manager
  • Complete safety training and certifications
  • Follow all company policies and procedures
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests’ service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • Prepare and review written documents accurately and completely
  • Answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Support team to reach common goals
  • Listen and respond appropriately to the concerns of other employees
  • Comply with quality assurance expectations and standards
  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

What we offer

  • National and internal promotion opportunities
  • World class training and development programmes tailored to enhancing your skills
  • Discounted room nights & food and beverage
  • Complimentary laundry
  • Free meals on duty
  • Access to fabulous and flexible benefits
  • Eligible for Accommodation Service Charge
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