Front Office & Butlers Manager Job at Fairmont Grand Del Mar (Rome)

Assistant Front Office Manager

The Assistant Front Office Manager supports the Front Office & Butlers Manager i...

Location

Italy , Rome

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Proven experience as an Assistant Front Office Manager or Front Office Supervisor in a luxury or 5-star hospitality environment
Bachelor’s degree in hospitality management, Business Administration, or a related field is highly preferred
Strong knowledge of luxury hospitality standards and Front Office operations
High proficiency in hotel property management systems and standard office software
Demonstrated leadership and team-management skills with the ability to motivate and support a diverse team
Excellent communication and interpersonal skills, with the ability to interact effectively with guests, colleagues, and senior management
Strong problem-solving, judgment, and decision-making abilities, particularly in high-pressure situations
Eligibility to work in Italy

Job Responsibility

Assisting in the management of all Front Office, Butlers & Guest Centricity operations, including guest reception and registration (arrivals, departures), room inventory and availability, guest service standards, product quality, cost controls, and departmental profitability
Supporting the implementation and enforcement of Front Office, Butlers & Guest Centricity policies, procedures, brand standards, and service initiatives to ensure consistent luxury service delivery
Supervising daily Front Office, Butlers & Guest Centricity activities and shifts, ensuring smooth operations across all touchpoints, including night operations when required
Acting as Front Office & Butlers Manager in their absence, assuming full responsibility for departmental operations and decision-making
Training, coaching, monitoring, and developing team members
conducting performance evaluations, providing continuous feedback, and supporting recognition and engagement initiatives
Monitoring guest satisfaction scores and service trends, proactively addressing service gaps and implementing improvements
Ensuring full compliance with company standards, operational procedures, and legal requirements by all Front Office, Butlers & Guest Centricity teams members
Welcoming VIPs and repeat guests, anticipating needs, handling special requests, and ensuring personalized service experiences
Handling guest complaints and escalated issues promptly, professionally, and with a solutions-focused approach

What we offer

A competitive salary package
ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Fulltime

Executive Butler

As the original house of luxury, St. Regis continues to redefine modern luxury t...

Location

Oman , Muscat

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years of experience in butler services, guest relations, or related professional area
completion of a formal butler training program
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
completion of a formal butler training program
no work experience required

Job Responsibility

Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis
Manages VIP guests
Manages VIP guests’ schedules as appropriate to support potential needs
Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible
Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey
Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results
Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team
Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results
Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members
Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of butler services through training and mentorship

Fulltime

Front Desk Agent

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury,...

Location

Saudi Arabia , Umluj

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Minimum 1–2 years of experience in Front Office or Guest Services within a luxury or five-star hotel environment preferred
Degree or diploma in Hospitality Management or related field is an advantage
Experience with hotel property management systems (Opera or equivalent preferred)
Excellent communication and interpersonal skills
Strong attention to detail with high standards of accuracy
Ability to multitask while maintaining composure and elegance under pressure
Problem-solving mindset with a guest-centric approach
Proficiency in Microsoft Office and hotel systems
Fluency in English required
additional languages are highly desirable

Job Responsibility

Provide a warm, elegant, and personalized welcome to all guests, addressing them by name whenever possible
Perform check-in and check-out procedures efficiently while ensuring accuracy, confidentiality, and attention to detail
Anticipate guest needs and proactively offer assistance, upgrades, or tailored services in line with Raffles standards
Ensure a seamless first and last impression that reflects the heritage and prestige of the Raffles brand
Handle guest inquiries, requests, and concerns with professionalism, empathy, and a solution-oriented approach
Maintain comprehensive knowledge of hotel facilities, services, events, and local attractions to provide informed guidance
Record and communicate guest preferences, special occasions, and feedback to personalize future stays
Resolve service challenges promptly, escalating when necessary, while ensuring guest satisfaction and loyalty
Ensure accurate room assignment, billing, and payment processing in compliance with hotel policies
Maintain up-to-date guest profiles and reservations in the property management system

Fulltime

New

Guest Experience Assistant Manager

The Beverly Wilshire a Four Seasons Hotel is looking for a Guest Experience Assi...

Location

United States of America , Beverly Hills

Salary:

75000.00 - 80000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

College degree preferably in Hospitality
3-5 years in luxury hotel, supervisory experience
Experience with computers
MS Office, MS PowerPoint, MS Excel, MS Outlook, MS Teams
Superior guest service and salesmanship skills
Excellent analytical and organizational skills
Detail oriented focus
Proven leader
Strong managerial and supervisory skills

Job Responsibility

Manage all VIP, Special Attention, Specialty Suite and Return Guests, including coordinate and monitor directly between guest and all necessary departments
Oversee all Elite guests stays
which includes pre-arrival, room allocation, meet and greet upon arrival, and touching base with them through their stay
Determine amenities for all VIP, Special Attention, Specialty Suite and Return Guests and coordinate directly with management team
Review all VIP, Special Attention, Specialty Suite and Return Guests pertinent details with entire operations team
Coordinate guest room special requests with operations team
manage VIP arrivals
Responsible for directing room service amenity servers to ensure appropriate amenity is placed in room prior to guest arrival
Oversee the curbside arrival of VIP guests and ensuring the doormen, valet runners, and bellmen are attending to the guest’s needs
Inspecting the housekeeping room attendant and supervisor’s work in the VIP guest rooms to ensure the quality of the room and cleanliness exceeds the guest’s expectations

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Concierge

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury,...

Location

Saudi Arabia , Umluj

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Minimum 2–3 years of experience in a luxury hotel concierge or guest relations role (5-star or ultra-luxury preferred)
Les Clefs d’Or certification or eligibility is highly desirable
Exceptional knowledge of the local destination, luxury lifestyle offerings, and high-end clientele expectations
Proven ability to anticipate guest needs and deliver bespoke experiences
Outstanding interpersonal and communication skills
Strong problem-solving ability with a calm and gracious demeanor under pressure
High level of cultural awareness and emotional intelligence
Excellent organizational skills and attention to detail
Proficiency in hotel systems and Microsoft Office
Fluency in English required

Job Responsibility

Provide warm, anticipatory, and personalized service to all guests in accordance with Raffles legendary service philosophy
Act as a trusted advisor to guests by offering expert recommendations for dining, entertainment, cultural experiences, transportation, and exclusive local attractions
Handle all guest requests efficiently, creatively, and discreetly, ensuring prompt follow-up and flawless execution
Maintain detailed knowledge of guest preferences, special occasions, and cultural sensitivities to personalize every interaction
Liaise closely with internal departments (Front Office, Housekeeping, Butler Service, F&B, Spa, Security) to ensure seamless guest experiences
Build and maintain strong relationships with external partners, luxury vendors, and service providers to secure preferred access and exclusive experiences for guests
Manage reservations, ticketing, transportation arrangements, and special requests with precision and attention to detail
Maintain accurate records of guest interactions and preferences in the property management system
Uphold Raffles grooming, etiquette, and presentation standards at all times
Demonstrate impeccable manners, refined communication skills, and cultural awareness befitting a luxury heritage brand

Fulltime

Head Butler

We are seeking a Head Butler to lead this iconic program and shape the guest jou...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Degree in Hospitality, Business Administration, or related field
Minimum 4 years of leadership experience in Rooms Division or hotel operations
Proven leadership in luxury hospitality, with a passion for service and excellence
Strong interpersonal, organizational, and technology skills

Job Responsibility

Lead daily Butler operations, including pre-arrival planning, in-stay service, and departure experiences
Personally manage VIP guests, building rapport and anticipating needs with discretion and elegance
Maintain privacy and confidentiality for high-profile guests
Conduct daily briefings, set team goals, and ensure consistent communication
Collaborate with Front Office, Housekeeping, Food & Beverage and other departments to deliver seamless service
Mentor and train Butler team members to uphold St. Regis standards
Manage departmental budgets, staffing, and scheduling to meet financial and operational goals
Support recruitment, onboarding, and performance development of the Butler team

What we offer

Enjoy competitive compensation, benefits, and career development opportunities

Fulltime

New

Regional Marketing Manager

We are seeking an experienced Regional Marketing Manager to lead the marketing e...

Location

United Kingdom , Reading

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Bachelor's degree in Marketing, Business, or related field
Minimum 5 years of experience in marketing, with a focus on B2B marketing and product marketing
Consistent track record of success in developing and delivering marketing strategies that drive business growth and increase brand awareness
Strong understanding of the Western European HST market and industry trends
Excellent communication, project management, and analytical skills
Ability to work independently and collaboratively as part of a global team
Fluency in English, with proficiency in additional European languages a plus

Job Responsibility

Lead the portfolio profitability and drive portfolio rationalization where required
Conduct market research and analysis to identify trends, opportunities, and challenges in the Western European HST market
Develop and implement product marketing plans for Surfaces, Safe Patient Handling, and Stretchers product lines, including product launches, promotions, and campaigns
Create and lead product content, including product descriptions, datasheets, and case studies
Work closely with global and cluster product management to ensure product messaging and positioning are aligned with market requirements
Act as second line support for local tender submission to ensure HST solutions are positioned in the best possible way
Develop and distributor support tools and materials to ensure maximum effectiveness for distributor partners
Work with install base data and the service organization to find opportunities for repair and upgrade for customers wishing to maintain their current fleets
Handle regional marketing budget and ensure effective allocation of resources
Develop and track key performance indicators (KPIs) to measure marketing performance and value

What we offer

Professional development opportunities
Pension
High importance placed on work life balance
25 days annual leave (increasing with service)
Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer

New

Manager, Talent Acquisition Enablement

ICON is looking for a Manager to lead enablement programs and recruiting operati...

Location

United States , Austin

Salary:

Not provided

ICON

Expiration Date

Until further notice

Requirements

7+ years of talent acquisition operations experience with a focus on driving measurable improvement
Demonstrated data literacy with proficiency in data visualization in Excel
Strong ability to problem solve independently
Experience working directly with executive level hiring managers
Experience mapping, improving, and creating new workflows and business processes
Strong attention to detail

Job Responsibility

Own all recruiting operations processes including driving strategy, building documentation and resources as well as oversight of execution
Manage analysis and reporting of all Talent Acquisition metrics
Propose and design programs within the Talent Acquisition function to drive quality of hire, time to fill and other key metrics
Manage the offer approval and extension process
Serve as the primary point of contact for employer branding initiatives in liaison with the marketing team
Own ATS (Greenhouse) operations and processes
Manage on site interview coordination and facilitation
Support work visa/immigration processes

Front Office & Butlers Manager

Fairmont Grand Del Mar

Location:
Italy , Rome

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 19, 2026

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