Front Office & Butlers Manager Job at Fairmont Le Manoir Richelieu (Rome)

Job Description

The Front Office & Conductor (Butler) Manager will be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability

Job Responsibility

Managing all Front Office operations to include, but not limited to, guest service and registration (arrivals/departures), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policies and procedures’ implementation and enforcement and meeting high participation
Training, monitoring and developing team member performance, conducting evaluations, providing constant feedback and delivering recognition and reward
Constantly monitoring and assessing service and satisfaction trends, evaluating and addressing issues and making improvements accordingly
Ensuring all team (including night staff) full and constant compliance with Company standards
Meeting and greeting VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns
Handling and reporting guest complaints promptly and professionally
Ensuring that guests' needs are met efficiently and effectively during their stay
Initiating and implementing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Assuring team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Completing audit procedures
Recruiting, interviewing and training team members in collaboration with People&Culture team
Implementing and enforcing security protocols to safeguard guests, employees and hotel property
Monitoring surveillance cameras and security systems to detect any suspicious activity
Responding to emergencies, including medical incidents, fire alarms, and disturbances in a calm and efficient manner
Collaborating with local law enforcement and emergency services when necessary
Overviewing and developing operations of the front of house Teams (Reception, Conductor, Guest centricity Switchboard)
Guaranteeing that the highest standard of service is consistently met and followed (OE, Forbes, LQA)
Acting as a Brand Ambassador and as a Mentor at all times

Requirements

Bachelor’s degree in hospitality management, Business Administration, or related field is highly preferred
Solid experience as Front Office & Butler Manager in luxury hospitality with standards’ deep knowledge is mandatory
High proficiency in using hotel management software and other computer systems
Strong leadership skills with the ability to motivate and inspire a complex and diverse team
Excellent communication and interpersonal skills, with the ability to interact effectively both with Corporate and hotel colleagues and with guests and employees at all levels
Strong judgment and decision-making abilities, especially in high-pressure situations

What we offer

A competitive salary package
ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Fairmont Le Manoir Richelieu - All Job Offers

Select Country

Front Office & Butlers Manager

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Front Office & Butlers Manager

Assistant Head Butler, Pre-Opening - The St. Regis London

Assistant Chief Butler

Junior Butler

Concierge Coordinator

Guest Experience Assistant Manager

Head Butler

Residences Lead Liaison

Assistant Head Butler

Our AI answers in your language