Front Office Associate, Marriott Bonvoy

Marriott Bonvoy

Location:
India, Bengaluru

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Operations Experts take the initiative to deliver a wide range of services across all front of house activities that guide guests through their entire stay. Their role takes ownership of the guest experience in the main areas of the hotel with a ‘guest first’ mindset. They are empowered to move about their space across, front desk, food & beverage, housekeeping and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Operations Expert makes transactions feel like part of the experience.

Job Responsibility:

build an experience that is memorable and unique
take the initiative to deliver a wide range of services across all front of house activities that guide guests through their entire stay
take ownership of the guest experience in the main areas of the hotel with a ‘guest first’ mindset
move about their space across, front desk, food & beverage, housekeeping and do what needs to be done
process operational needs
address guest requests
complete reports
deliver quality meals
share the highlights of the local area

Requirements:

Follow all company and safety and security policies and procedures
report maintenance needs, accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
welcome and acknowledge all guests according to company standards
speak with others using clear and professional language
develop and maintain positive working relationships with others
support team to reach common goals
ensure adherence to quality expectations and standards
stand, sit, or walk for an extended period of time
reach overhead and below the knees, including bending, twisting, pulling, and stooping
move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
perform other reasonable job duties as requested by Supervisors

Nice to have:

love doing it all
always think outside the box
enjoy chatting it up with guests
live in the now but know what’s next
have high energy and a do-it-yourself attitude

What we offer:

equal opportunity employer
welcoming all and providing access to opportunity
foster an environment where the unique backgrounds of our associates are valued and celebrated
non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law

Additional Information:

Job Posted:
June 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Front Office Associate