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Front Office Associate

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
India, Bengaluru

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Operations Experts take the initiative to deliver a wide range of services across all front of house activities that guide guests through their entire stay. Their role takes ownership of the guest experience in the main areas of the hotel with a ‘guest first’ mindset. They are empowered to move about their space across, front desk, food & beverage, housekeeping and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Operations Expert makes transactions feel like part of the experience.

Job Responsibility:

  • build an experience that is memorable and unique
  • take the initiative to deliver a wide range of services across all front of house activities that guide guests through their entire stay
  • take ownership of the guest experience in the main areas of the hotel with a ‘guest first’ mindset
  • move about their space across, front desk, food & beverage, housekeeping and do what needs to be done
  • process operational needs
  • address guest requests
  • complete reports
  • deliver quality meals
  • share the highlights of the local area

Requirements:

  • Follow all company and safety and security policies and procedures
  • report maintenance needs, accidents, injuries, and unsafe work conditions to manager
  • complete safety training and certifications
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • welcome and acknowledge all guests according to company standards
  • speak with others using clear and professional language
  • develop and maintain positive working relationships with others
  • support team to reach common goals
  • ensure adherence to quality expectations and standards
  • stand, sit, or walk for an extended period of time
  • reach overhead and below the knees, including bending, twisting, pulling, and stooping
  • move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
  • perform other reasonable job duties as requested by Supervisors

Nice to have:

  • love doing it all
  • always think outside the box
  • enjoy chatting it up with guests
  • live in the now but know what’s next
  • have high energy and a do-it-yourself attitude
What we offer:
  • equal opportunity employer
  • welcoming all and providing access to opportunity
  • foster an environment where the unique backgrounds of our associates are valued and celebrated
  • non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law

Additional Information:

Job Posted:
June 09, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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