Front Office Associate, Marriott Bonvoy

Marriott Bonvoy

Location:
Nepal, Kathmandu

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Moxy hotels provide energetic and stylish hotel experiences for always-on guests seeking fun new experiences in the cities they’re visiting. The role embodies playful energy and dedication to delivering exceptional guest service.

Job Responsibility:

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
Secure payment
verify and adjust billing
Activate and file room keys
Process all guest requests and relay messages
Print contingency lists to have a record of all guests in case of emergency
Identify and explain room features to guests
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
Follow up on any outstanding requests or problems from the previous day and ensure they are resolved
Run and review daily reports/logs
Complete designated cashier and closing reports in the computer system
Accept and record wake-up call requests and deliver to appropriate department
Count bank at beginning and end of shift
secure bank
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
provide change
Notify Loss Prevention/Security of any guest reports of theft

Requirements:

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
Secure payment
verify and adjust billing
Activate and file room keys
Process all guest requests and relay messages
Print contingency lists to have a record of all guests in case of emergency
Identify and explain room features to guests
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
Follow up on any outstanding requests or problems from the previous day and ensure they are resolved
Run and review daily reports/logs
Complete designated cashier and closing reports in the computer system
Accept and record wake-up call requests and deliver to appropriate department
Count bank at beginning and end of shift
secure bank
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
provide change
Notify Loss Prevention/Security of any guest reports of theft
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Nice to have:

Love doing it all
Always think outside the box
Enjoy chatting it up with guests
Live in the now but know what’s next
Have high energy and a do-it-yourself attitude

What we offer:

Being part of Marriott International
Belonging to a global team
Equal opportunity employer policies
Non-discrimination on any protected basis including disability or veteran status

Additional Information:

Job Posted:
November 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Front Office Associate