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Metlen Group · Human Resources

Front Office Associate

Greece, Volos · Job Posted October 23, 2025

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Job Description

We are currently looking for a Front Office Associate to join our People Services team in Volos. In this role, you will provide front-line support to employees, addressing HR queries and ensuring timely and accurate resolution. You will also handle ticket submissions, follow up on open tickets, and escalate complex issues as necessary to ensure smooth HR operations. Additional duties will include HR Ops Associate responsibilities.

Job Responsibility

Providing front-line support by addressing HR queries and submitting tickets in the system
Regularly following up on open tickets, ensuring resolution and providing employees with updates
Identifying and escalating complex or unresolved issues to the appropriate HR team members or management
Advising employees with no HRIS access on HR policies, processes, and procedures, ensuring understanding and compliance

Requirements

Bachelor's degree in HR, Business Administration, or related field
1+ years of experience in HR operations or customer service
Proficiency in using HRIS and ticketing systems for data management and issue tracking
Strong troubleshooting and issue resolution skills
Ability to generate HR reports and identify trends to improve HR processes
Excellent communication skills, ensuring transparency and clarity in HR processes
Attention to detail and commitment to maintaining data accuracy
Strong customer service skills with a focus on employee satisfaction

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Volos

Front Office Associate

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