Front Office Associate, Marriott Bonvoy

Marriott Bonvoy

Location:
India, Bengaluru

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Front Office Associate position at Courtyard by Marriott Bengaluru Outer Ring Road, responsible for coordinating check-in procedures, handling guest reservations and requests, processing payments, and providing excellent customer service while supporting team goals and maintaining company standards.

Job Responsibility:

Organize and coordinate group check-in/pre-registration procedures
Sell rooms to guests without reservations
Anticipate sold-out situations and obtain alternative accommodations
Perform duplicate reservation checks
Run daily reports/contingency lists
Provide directions and information to guests
Answer, record, and process all guest requests and concerns
Arrange transportation for guests/visitors
Issue safe deposit boxes
Count and secure bank at beginning and end of shift
Process payments and provide change
Assist in motivating and coaching employees
Follow company policies and procedures
Welcome and acknowledge guests according to company standards
Develop and maintain positive working relationships
Ensure adherence to quality standards

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience required
No license or certification required

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy
Global team environment
Professional development opportunities

Additional Information:

Job Posted:
October 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Front Office Associate