Front Office Assistant

• Deliver a warm and professional welcome to all guests
• Manage check-ins and check-outs efficiently and accurately
• Handle guest enquiries in person, by phone, and via email
• Assist guests with information about hotel facilities and local attractions
• Resolve guest concerns promptly, escalating where necessary
• Ensure guest accounts and billing are accurate
• Process reservations, amendments, and cancellations
• Operate the hotel’s property management system
• Handle payments and maintain accurate records
• Communicate effectively with Housekeeping, Food & Beverage, Spa, and Maintenance teams
• Maintain a tidy and welcoming reception area
• Follow hotel procedures, standards, and security policies
• Work collaboratively with colleagues across departments
• Support the team during busy periods
• Demonstrate flexibility and a proactive attitude
• Uphold the hotel’s brand values and service standards at all times

• Previous experience in hospitality or customer service (hotel experience desirable but not essential)
• Excellent communication and interpersonal skills
• Professional telephone manner
• Strong organisational skills and attention to detail
• A calm, positive approach under pressure
• Basic IT proficiency (PMS experience advantageous)
• Smart and professional presentation
• Flexibility to work shifts, including weekends and holidays

Gratuities