Front Office Assistant

• First and last point of contact for guests
• Ensure smooth check in/out process
• Keep Front Office Manager aware of relevant feedback
• Maximise room occupancy and use up-selling techniques
• Promote hotel services and facilities
• Ensure compliance with hotel security, fire regulations and all health and safety legislation
• Offer support to colleagues across all areas of the business to ensure a first class guest experience

• Communication skills: excellent verbal and written
• Organisational skills
• Attention to detail
• Technical skills: basic computer skills, proficiency in Microsoft Office, email, and internet use
• Experience with hotel management software systems such as Opera or Fidelio is an added advantage
• Passionate about providing an exceptional guest experience

Experience with hotel management software systems such as Opera or Fidelio

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings
• 24/7 access to employee assistance programme
• Uncapped incentives
• Staff meals on duty
• Access to hotel gym facilities
• Free staff parking