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Hotel that makes every moment matter. Situated in the Golden Triangle of Kuala Lumpur, the hotel offers a convenient position between the PETRONAS Twin Towers and Bukit Bintang. Within a short stroll of less than five minutes, guests can easily reach the Kuala Lumpur Convention Centre and shopping destinations such as Pavilion Kuala Lumpur and Suria KLCC. With 302 rooms, all of which are smoke-free with various amenities including complimentary WIFI, 24-hour room service, built-in drinking water filtration, and an ergonomic working desk. Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine at this all-day dining restaurant. For socialising or refreshment, Gourmet Bar offers a range of alcoholic and non-alcoholic drinks. Guests staying on our premier floors or holding Accor Platinum and Diamond memberships enjoy exclusive access to Premier Lounge. Stay active with our outdoor swimming pool and fitness centre. Organise meetings and events in our six versatile ballrooms. When in Kuala Lumpur, guests can explore a myriad of attractions located close to the hotel, including landmarks like Petronas Twin Towers, Aquaria KLCC, KL Tower, KL Forest Eco Park, Petaling Street (Chinatown), and numerous other captivating sights.
Job Responsibility:
To deliver the most complete and personalized service as may be required in all areas of Guest Service Operations
To assist hotel guest efficiently, courteously and professionally at all times
To perform all Guest Service Tasks described under: Concierge
Cashier
Telephone Operator
Requirements:
Relevant experience in front office and customer service management
Exceptional communication and issue resolution skills
Ability to identify areas for improvement in front office operations and standard development
Capability to represent the department at meetings
Customer service drive with outstanding communication and active listening skills
Proven problem-solving and multitasking abilities
Excellent leadership skills with the ability to motivate a high-performing team
Strong sense of responsibility and professional presentation