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Caledonian is looking for exceptional individuals aspiring to excel in the hospitality industry operating all year-round. The hotel is part of the Caledonian Hotel Collection. You would be joining a business which excels in provision of holidays and short breaks, one of the leading holiday companies in the UK. At Caledonian we recognise that the success of our business depends on our people and delivering a quality product. We understand that developing and supporting our people to deliver this quality is important and key to our success. We believe in involving our people in decision-making and product improvement, we encourage all our team members to raise any suggestions or ideas to help us achieve our goals. Your enthusiasm, contribution and commitment will be highly valued when you become a part of the wider Caledonian team. We actively promote a culture of diversity and inclusion, fostering an environment where every individual’s unique perspective and talent is valued and respected. The Caledonian Island Hotel is a welcoming seaside retreat with stunning views of Sandown Bay. Located just a short walk from the beach and town centre, the hotel is easily accessible by public transport, with regular bus services. Working here means enjoying a beautiful coastal setting while still having convenient links to the mainland through ferry services.
Job Responsibility:
Be responsible with day's business, including arrivals, departures, special request
Check in/out guests
Answering all calls
Communicate hotel services to guests
Positively contribute to the smooth running of the front office department during your shift
Handle all guest enquiries and concerns in a professional manner
Maximise revenue through upselling and room sales
Requirements:
Have excellent customer service skills
Demonstrate a can-do attitude
Demonstrate self-motivation and ability to work in a fast-paced work environment
Have excellent communication skills with a collaborative approach to colleagues and customers
Ability to work in a team
Ability to work a flexible shift pattern
What we offer:
Significant employee discounts on companies own holiday products