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Four Seasons Logo Four Seasons · Hospitality and Tourism

Front Office Assistant Manager

China, Taipa, Macao · Job Posted March 04, 2026
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Job Description

The Front Office Assistant Manager is responsible for directing and controlling the activities of the Front Desk. Acts as the manager on duty in the hotel when senior managers are not available. Managing shifts at the Front Desk, responding to a wide variety of guest requests and then adding personal recommendations and touches to achieve maximum guest satisfaction while complying with all Four Seasons’ policies.

Job Responsibility

  • Manage the Front Desk staff and direct all activities of the Front Office Assistant Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements
  • Monitor and train staff to assure that Forbes standards are being met, conduct performance review and disciplinary actions for staff when needed
  • Resolve guest complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
  • Coordinate arrivals, departures and billing requirements
  • Block rooms for arrivals and ensures any discrepancies are resolved
  • Review daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
  • Acts as the manager on duty in the hotel when senior managers are not available
  • Managing shifts at the Front Desk, responding to a wide variety of guest requests and then adding personal recommendations and touches to achieve maximum guest satisfaction while complying with all Four Seasons’ policies

Requirements

  • Excellent reading, writing and oral proficiency in the Cantonese, Mandarin and English language
  • Bachelor degree, preferable in hotel management
  • 1-2 years in a Front Office management or supervisory role
  • Strong attention to details and organizational abilities
  • Strong leadership, team management and interpersonal skills
  • Pleasant and caring attitude towards the guests
  • Applicants must hold a Macau ID due to work permit restriction

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
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