Front Office Agent

• Administering all Front Office operations such as guests’ registration (check-in/check-out), room inventory and availability, communicating timely especially with Maintenance and Housekeeping colleagues according to the Hotel’s SOPs
• Meeting and greeting VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns
• Managing inbound and outbound e-mails and administrative work
• Reporting immediately every potential or lodged complaint to the Front Office Manager or to the Head of Concierge
• Adopting up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Keeping high knowledge of Hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Completing audit procedures
• Responding to emergencies, including medical incidents, fire alarms and any disturbances in a calm and efficient manner
• Ensuring full and constant compliance with the Hotel standards and Health&Safety procedures
• Collaborating with local law enforcement and emergency services when necessary

• Experience as receptionist in structured hotels with standards’ knowledge
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levels
• Problem solving especially in high-pressure situations
• Good proficiency in using hotel management softwares and MS Office
• Bachelor's degree in Hospitality Management or foreign languages is highly preferred
• Advanced level of English and Italian, and any extra european language
• Legal right to work in Italy
• Available for shifts during the weekends and holidays and some nights in rotation

Ability to communicate in Chinese, Arabic, or Russian is also valued

• A competitive package (base salary and yearly bonus)
• Medical Insurance, integrating Collective Labor Agreement one and extended to the family
• Ticket Restaurant
• Annual leave
• ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
• Learning & development: Opportunity to develop your talent and grow within your property and across the world
• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent