Front Office Agent Job at Fairmont Grand Del Mar (Cologne)

Front Office Agent

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and...

Location

India , Pune

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system
Cash guests' personal checks and traveler's checks

Fulltime

New

Front Office Agent

Location

United States , Austin

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Fulltime

New

Front Office Agent

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United States , Austin

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Parttime

Front Office Agent

Sofitel Queenstown Hotel & Spa is an award-winning property positioned in the he...

Location

New Zealand , Queenstown

Salary:

28.53 NZD / Hour

SOFITEL

Expiration Date

Until further notice

Requirements

Minimum 6 months experience in a similar role, including 5 star experience
Clean and full New Zealand driving license
Working knowledge of Opera preferred
Projects professional image at all times through personal presentation / interpersonal skills
Desire and ability to train and develop staff
Maintains awareness of industry trends in service, product and presentation
Initiates contacts and establishes rapport easily
Organises time and work efficiently
Effective verbal and written communication skills
Appreciates and maintains an effective outlet for stress

Job Responsibility

Ensure the highest level of customer service is provided at all times to all guests
Deliver emotional connection showcasing your passion and pride for the Sofitel brand, providing luxury service for guest reservations, check-in and departure, concierge and porterage services
Maintain accurate guest accounts and provide accurate, attentive information
Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during reservations, check-in, checkout and throughout their stay
Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis
Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality in line with PCI and Privacy compliance
Handle all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently
Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required
Document accurately all internal and guest messages
Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills

What we offer

Competitive pay with benefits
Build your career with the New Zealand Luxury Hotel of the Year and Australasian Hotel of the Year 2024 HM Award winner
Your loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
Daily staff meals provided
Ongoing reward and recognition incentives and awards
Opportunities for further development and worldwide career progression within Accor
Work for a world-leading Global hotel company
Refer a friend incentive
24/7 free access to onsite gym
Free ski hire during our winter months

Fulltime

Front Office Agent

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and...

Location

India , Pune

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent

Job Responsibility

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system
Cash guests' personal checks and traveler's checks

Fulltime

Front Office Agent

Location

Italy , Rome

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Experience as receptionist in luxury hotels with quality standards’ knowledge
Good proficiency in using hotel management softwares and MS Office
Bachelor’s degree in hospitality management or foreign languages is highly preferred
Advanced level of English and Italian
French confidence is a plus
Excellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levels
Problem solving especially in high-pressure situations
Available for shifts during the weekends, holidays and nights in rotation
Legal right to work in Italy

Job Responsibility

Administering all Front Office operations such as guests’ welcome (arrivals/departures), room inventory and availability, communicating timely especially with Maintenance and Housekeeping colleagues according to the department’s SOPs
Meeting and greeting VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns
Managing inbound and outbound e-mails and administrative work
Reporting immediately every potential or lodged complaint to the Front Office Manager or to the Head of Concierge
Adopting up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Keeping high knowledge of Hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Completing audit procedures
Responding to emergencies, including medical incidents, fire alarms and any disturbances in a calm and efficient manner
Ensuring full and constant compliance with the Hotel standards and Health&Safety procedures
Collaborating with local law enforcement and emergency services when necessary

What we offer

A competitive salary package
ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
Learning & development: Opportunity to develop your talent and grow within your property and across the world

Fulltime

Front Office Agent

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located ...

Location

Poland , Warsaw

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Written and verbal communication skills in Polish and English
Previous customer related experience preferred
Previous PMS experience an asset
Computer literate in Microsoft Window applications an asset
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Job Responsibility

To consistently provide thoughtful, caring and sincere service to our Guests
To greet, check in and settle guest accounts while ensuring all service standards are followed
To assist Guests regarding hotel facilities in an informative and helpful way
To respond to each Guest who approaches the Reception Desk
To drive rate through up-selling room brands
To follow department policies, procedures and service standards
To follow all safety policies
Other duties as assigned

Fulltime

Front Office Agent

Looking for a job that offers the best of working both in and outdoors on the Ce...

Location

United States , Goleta

Salary:

18.00 - 20.00 USD / Hour

L'Ermitage Beverly Hills

Expiration Date

Until further notice

Requirements

High School Diploma or GED
Administrative experience (preferred)
Strong customer service skills
Excellent telephone skills
Good problem-solving skills
Maintain a professional appearance
Intermediate to advanced computer proficiency, ability to use Microsoft Office Suite
RV resort office or hotel front desk experience, a plus

Job Responsibility

Greet and welcome guests on the property, sort through and send resort comments, suggestions, and complaints to the Resort Manager
Check guests in and out for their reservations
Assist guests with making future reservations both in person and over the phone
Maintain petty cash fund
Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc
Ensure office supplies are sufficiently stocked and prepare supply orders as needed
Perform hourly camp checks to ensure guests are following park rules and checking for trespassers on property
Other duties as assigned

What we offer

Comprehensive Medical and Prescription coverage with multiple plan designs
Comprehensive Dental Plan
Vision Plan
Voluntary Health and Dependent Care Reimbursement Accounts
Life and Accidental Death and Dismemberment Insurance
Short and Long-Term Disability Coverage
401(k) Plan with Sun Matching contribution
Paid Parental Leave
Employee Assistance Program
Identity Theft Insurance Program

Fulltime

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