Front Office Agent

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
• Process all payment types such as room charges, cash, checks, debit, or credit
• Process all check-outs including resolving any late and disputed charges
• Answer, record, and process all guest calls, messages, requests, questions, or concerns
• Coordinate with Housekeeping to track readiness of rooms for check-in
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
• Supply guests with directions and information regarding property and local areas of interest
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
• Complete designated cashier and closing reports in the computer system
• Cash guests' personal checks and traveler's checks
• Count bank at the beginning and end of shift
• Balance and drop receipts according to Accounting specifications
• Follow all company safety and security policies and procedures
• report accidents, injuries, and unsafe work conditions to manager
• Follow all company policies and procedures
• ensure uniform and personal appearance are clean and professional
• maintain confidentiality of proprietary information
• protect company assets
• Welcome and acknowledge all guests according to company standards
• anticipate and address guests' service needs
• assist individuals with disabilities
• thank guests with genuine appreciation
• Speak with others using clear and professional language
• answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Comply with quality assurance expectations and standards
• Stand, sit, or walk for an extended period of time
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Perform other reasonable job duties as requested by Supervisors

High school diploma or G.E.D. equivalent