Front Office Agent, Marriott Bonvoy

Front Office Agent

Marriott Bonvoy

Location:
Australia, Melbourne

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

W Melbourne is part of Marriott's luxury brand portfolio, offering a premium hospitality experience with a focus on unique and modern design aesthetics. The Front Office Agent is responsible for creating memorable and first-class guest experiences through exceptional customer service and operational efficiency.

Job Responsibility:

Welcome guests with genuine warmth, energy and a smile, using their names where possible - you’re their first impression of W
process guest check-ins/outs using OPERA, verifying identity, securing payment, and assigning rooms
respond to questions, concerns, and requests using W service standards
engage guests in meaningful conversation about their stay, the hotel, and local area like a true local
log and follow up on guest requests, calls, and service issues & liaise with relevant teams to resolve guest concerns
review billing discrepancies, post charges, and ensure accurate final accounts with next-level precision
support Marriott Bonvoy enrollments and make guests feel like part of the Marriott International family
bring our Whatever/Whenever brand culture to life with every guest interaction

Requirements:

A proactive and upbeat demeanor that inspires excellence
keen to take on new challenges and grow within your career
embody a polished professionalism with an audacious approach to creativity
a playful individual who is passionate in creating memorable guest experiences

What we offer:

Competitive salary with annual salary review every July
mentor/buddy program
career advancement opportunities within Marriott International
prime location in Melbourne CBD
paid day off on your birthday
35% discount on food and beverages at W Melbourne
global room night discounts from Marriott International
participate in W Melbourne's Take Care initiatives
certified Great Place to Work workplace recognition
employee referral bonus

Additional Information:

Job Posted:
September 09, 2025

Employment Type:

Parttime

Work Type:

On-site work

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